Manager, Mortgage Loan Underwriting
Remote-USA
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About the team
At Zillow, our driving force is a deep-rooted passion for empowering our customers as they embark on life's next chapter with unwavering confidence. The Zillow Home Loans (ZHL) team embodies this commitment by focusing on delivering innovative lending solutions and a seamless financing experience that guides our buyers toward well-informed financial decisions right from the start of their home shopping journey.Our mission is to create a suite of tools and experiences that empower Zillow users to effortlessly find their ideal home and secure financing with ease and peace of mind. Starting from the early stages, we provide contextually relevant information and nurture our users throughout their entire journey, ensuring they are equipped to make informed decisions at every step. By deeply integrating with Zillow's array of offerings, we foster a trusted relationship with our users when it comes to seeking financing for their dream home.
We invite you to join us on our mission to transform the lending experience, placing our customers at the forefront and offering a seamless, customer-centric journey.
About the role
- Monitor staff productivity and ensure achievement of underwriting service levels
- Ensure underwriting quality meets company and investor standards
- Lead all staff training and development including program guidelines and underwriting practices
- Develop new and dynamic ways to improve Underwriting processes and practices.
- Lead by example – ZG is a Team Sport and we focus on that every day. Teamwork and collaboration are key to our success.
- Achieve operational excellence through best-in-class processes and procedures
- Continuously evaluate and apply best practices to maximize staff productivity
- Manage a rapidly growing underwriting team
- Support and work with production staff
- Complete second reviews and resolve issues
- Work with various levels of company management
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Regions
Countries
Remote position U.S. employees may live in any of the 50 United States, with limited exceptions
Benefits/PerksCompetitive base salary Comprehensive medical, dental, vision, life, and disability coverages Equity awards Family benefits Paid Time Off Parental leave Retirement contributions
Tasks- Communicate effectively
- Manage underwriting team
- Resolve issues
Collaboration Confidentiality Critical thinking Employee Experience Excel Innovation Intellectual property Leadership Mathematical PowerPoint Problem-solving Real Estate Tableau Training Training and Development Underwriting Word Writing
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9
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