Manager, Mortgage Loan Underwriting

About the team

At Zillow, our driving force is a deep-rooted passion for empowering our customers as they embark on life's next chapter with unwavering confidence. The Zillow Home Loans (ZHL) team embodies this commitment by focusing on delivering innovative lending solutions and a seamless financing experience that guides our buyers toward well-informed financial decisions right from the start of their home shopping journey.
Our mission is to create a suite of tools and experiences that empower Zillow users to effortlessly find their ideal home and secure financing with ease and peace of mind. Starting from the early stages, we provide contextually relevant information and nurture our users throughout their entire journey, ensuring they are equipped to make informed decisions at every step. By deeply integrating with Zillow's array of offerings, we foster a trusted relationship with our users when it comes to seeking financing for their dream home.
We invite you to join us on our mission to transform the lending experience, placing our customers at the forefront and offering a seamless, customer-centric journey.

About the role

• Monitor staff productivity and ensure achievement of underwriting service levels
• Ensure underwriting quality meets company and investor standards
• Lead all staff training and development including program guidelines and underwriting practices
• Develop new and dynamic ways to improve Underwriting processes and practices.
• Lead by example – ZG is a Team Sport and we focus on that every day. Teamwork and collaboration are key to our success.
• Achieve operational excellence through best-in-class processes and procedures
• Continuously evaluate and apply best practices to maximize staff productivity
• Manage a rapidly growing underwriting team
• Support and work with production staff
• Complete second reviews and resolve issues 
• Work with various levels of company management

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $113,200.00 - $180,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also …