Manager Life Insurance Policy Holder Services - US REMOTE

Job Description:

Essential Job Functions:
 

• Maintain contractual turnaround time and quality processing service levels for our clients.

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  Provide guidance for procedures, complex research situations, escalations and audits.   

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  Implement process improvements to drive productivity and quality enhancements.

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  Provide guidance and support to a team of senior analysts and analysts.

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  Collaborate with senior management to develop and execute process-related strategies.

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  Monitor performance metrics and key indicators to make data-driven decisions.

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  Contribute to the development of budgets and resource allocation.

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  Prepare and present performance reports to senior management.

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  Ensure that the team meets quality and compliance standards.

Experience and Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
  Typically, 7+ years of relevant work experience in the insurance industry, with demonstrated leadership experience

• FINRA Series 26 certification is highly preferred

• Works with business development and information technology project team members to identify and respond to complex, medium to large potential and current client needs

• Meets with client(s) senior management to develop alliances, convey to

• client company's understanding of client business and related infrastructure

• Develops operational strategies, propositions and metrics for complex, medium to large clients

• Leads contract negotiations in conjunction with business development and application team

• Forecasts future requirements for delivery resources for contracts

• Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications

• Develops and manages implementation plans, budgets and work schedules; manages scope and staffing needs

• Resolves escalated issues and conflicts; continually re-evaluates and manages priorities

• Evaluates existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process

• Maintains currency with industry trends and forecasts

• Selects and hires employees

• Trains and evaluates employees to enhance their performance, development, and work product

• Addresses performance issues and makes recommendations for personnel actions

• Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines

• Prepares and recommends operating and personnel budgets for approval

• Monitors spending for adherence to budget, recommends variances as necessary

Work Environment:

• Home base, remote

• This position is fully remote within the United States only

• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and …