Manager, IT Support Services

At G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote-first and diverse teams all around the world, our people are the key to achieving this mission. That’s why we trust our Dream Team members with the flexibility and autonomy to do their best and most innovative work, encourage and support their personal growth and career development, and believe in recognition for a job well done.

The work you’ll be a part of here will have a positive impact on people and their work/life possibilities around the world. Our industry-leading SaaS-based Global Employment Platform™ enables our customers to expand and grow into 180+ countries, creating more opportunities for global success – without requiring entity or subsidiary setup. Beyond the power of our platform, we never forget that behind every hire is a human being. And that brings us to you.

Beyond a competitive compensation and benefits package, what we offer to all employees is the clear and simple promise of Opportunity Made Possible. Come expand your skills in new ways and experience the thrill of impacting the way the world works, today and in the future.

About the position:

We are seeking a highly skilled and customer-focused Regional IT Support Manager to oversee and ensure smooth operation of our IT support services for our Dream team across North America and LATAM.

What you'll do:

• Manage the North American and LATAM region IT services technical support team to provide a mix of remote and onsite support to our internal customers
• End-User Support: Provide comprehensive technical support for various IT services used across the organization, including but not limited to troubleshooting issues, managing user access, and onboarding and offboarding users
• Team Leadership: Lead, mentor and develop a team of IT support professionals, providing guidance and support to ensure high performance and professional growth. Act as a point of escalation within global support team
• White-Glove Support: Provide personalized support to executive leadership, with a high level of care, urgency, and attention to detail to garner trust and confidence with stakeholders
• Event Support: Coordinate and provide technical support and guidance for virtual and in-person events, ensuring smooth execution and seamless user experiences
• Customer Service:
  • Foster a customer-centric culture within the IT support team, emphasizing the importance of empathy, patience and clear …