Manager, Intake

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. 

What’s unique about this role?

The Intake Manager is responsible for the dynamic performance of the Intake Team as well as being a primary inspiration in the team’s overall contributions to the success of the Technical Services department and Lighthouse eDiscovery. The Intake Manager empowers the personnel involved in receiving client data and preparing it for processing. The Intake Manager is also responsible for leading change and process improvements pertinent for the team and company’s future.

What will this person do?

• Identify and implement procedural changes for improved workflow, quality and processes improvements to maximize system resources and efficiencies as applicable
• Develop and refine standardization and best practices around data management, processing and analysis 
• Provide technical leadership to the department and drive innovative solutions across the organization
• Develop solid teams, leaders and high performing shifts
• Drive continuous improvements to workflows and procedures to strengthen intake and processing efficiencies, decrease turnaround times, and improve and promote quality
• Partner with leaders across departments to work together on accomplishing common goals to drive success within the company
• Drive critical cross organizational change initiatives
• Maximize efficiencies through resource allocation, scheduling and staffing among teams and shifts
• Capture, report out and drive change influenced by metrics and subject matter expertise
• Provide concise and relevant feedback to management concerning effectiveness of current practices, policies and methodologies
• Ensure that all company policies, procedures and assets are maintained
• Oversee on time work completion to meet client’s agreed upon SLAs
• Be the primary stakeholder for Intake process improvements and driving the changes that increase efficiency and decrease errors
• Own the team’s standardization and forensically sound workflows which must follow eDiscovery’s best practices and maintain defensibility. This includes training new hires, providing individual feedback and encouraging innovation from your reports.
• Maximize efficiencies through personnel and technology resource allocation, scheduling, and staffing across shifts and global offices
• Track and maintain the team’s training with the use of internal resources such as trainers, online learning, and Lighthouse University
• Partner …