Manager, Incident Response - Remote, United States

About Us:

DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations in Minneapolis and Belfast. For more information, visit DailyPay's Press Center.

The Role:

DailyPay is seeking an Incident Response Manager to lead the coordinated resolution of major production issues and service outages as part of our Incident Management team. The Incident Response Manager will work with stakeholders across the Engineering, Operations, Support, and Partnership Management teams to ensure that major issues are resolved quickly and effectively, while ensuring incident documentation is updated appropriately to support post-mortem and incident reporting efforts. The right candidate must have the ability to manage multiple projects at once, have clear and concise communication skills, and exhibit appropriate judgment and the ability to provide clarity in pressure situations.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Coordinates real-time response to major incidents from identification through resolution
• Partners with Operations in triaging newly-reported incidents to ensure that appropriate resources are involved at the correct time
• Supports the 24x7x365 ongoing operations of the DailyPay service
• Serves as a centralized point of communication and provides appropriate briefings to executive staff and other stakeholders as needed
• Ensures key incident information is documented, including impacts, resolution actions, timelines, and root-cause …