Manager II, Trust & Safety Quality

About Pinterest:  

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more. 

The Trust and Safety Quality team is fundamental to providing a safe and fair experience for Pinners, ensuring enforcement teams apply Pinterest’s Community Guidelines reasonably and accurately. The Manager of Trust and Safety Quality Assurance will lead a team of knowledgeable and experienced Quality Assurance (QA) professionals who play a crucial role ensuring the highest standards of quality content moderation on our platform. Your team will be responsible for evaluating and assessing Business Process Outsourcing (BPO) vendor performance, analyzing performance data and delivering the insights that improve overall performance. The role works cross-functionally with internal leadership teams within Trust and Safety to ensure that quality standards are being met in alignment with each leaders’ business objectives. The Trust and Safety Quality team’s work encompasses QA of QA for all BPO supported workflows and internal workflows. 

What you’ll do:

• Design and develop a comprehensive moderation quality strategy that is scalable, efficient, and aligns with the company's values and policies.  
• Build and lead a high performing team of QA professionals, managing their capacity and throughput to ensure quality commitments are met.
• Leverage best in class standards to devise KPIs to measure both BPO vendor performance and QA outcomes, advising Trust & Safety Operations on targets set and proactively reporting on metrics.  
• Manage …