Manager, Global ISP Communications (Hybrid)

***This will be a hybrid role on-site three days per week in Hoffman Estates, IL*** ​

About the Role

The ISP Communications Manager leads, motivates, and manages all aspect of ISP Ops to ensure all departmental goals are achieved while overseeing the flawless execution and implementation of promotional & signing strategy, new store/remodel/relocation direction, and current in store presentation.

Direct the team and work with cross functional partners to lead the creation and implementation of all promotional and signing direction, training materials, & trend awareness documents.

• Manage the construction floorplan approval process and scope of work for all NA construction projects

• Create all new individual floorplans and directional packets for new stores, remodels, and relocations in North America. Oversee the creation of these documents in Europe

• Manage the large fixture replacement process for all North America remodels.

• Review and approve all NA small fixture requests and maintain small fixture packages, creating new packages as needed for upcoming projects

• Support the field during store openings with planogram needs.

• Visit new project stores to support implementation and real time review

• Support ISP leadership with all new store design projects as they relate to the ISP department

• Test all new design elements to ensure proper field implementation is viable

• Support the new store playbook with ISP elements

• Maintain the new store opening deck and tools

• Support marketing with all new store signing needs

• Manage the Global ISP Ops team to produce all promotional and sign strategy documentation in partnership with NA and EU Store Operations achieving target deadlines.

• Direct the design and execution of all global promotional and signing direction

• Support the team in creating clear and concise direction that supports easy implementation in stores, in a timely manner.

• Analyze data such as sales reports and market research to identify opportunities and challenges, measure performance, make informed decisions, and direct change down to the store level

• Maintain all specialized store distro lists

• Update and maintain all visual merchandising manual sections as they relate to ISP planning

• Ensure project/department milestones/goals are met.

• Manage cross functional relationships with marketing and planning,keeping the lines of communication open, and developing a functional partnership

• Maintain a store visit schedule

• Train, mentor, and support new ISP production specialists.

• Develop an ISP Planning division training program

• Execute special projects that relate to ISP, as assigned

• Other duties as assigned

Qualifications

• Bachelor’s degree or equivalent experience

• 4 years retail communications experience required

• 2 years retail communications management preferred

• Minimum of 1 year retail team management experience required

• Self-starter with a strong attention to detail

• Strong verbal and written communication skills

• Ability to critically think and use solution-based problem solving

• Ability to challenge the status quo, build cross functional relationships, and communicate effectively in person, in email, and via video

• Highly organized with exemplary time management and multi-tasking skills

• Strong analytical skills to interpret data from various reports such as sales reports, inventory levels, customer surveys, and market researchable to collaborate across all levels of the organization to achieve objectives

• High degree of integrity and confidence in one’s abilities as a business and visual leader

• Evidence of “scrappy startup execution” and a “get it done” attitude when time is tight and stakes are high

• Thrives in high growth, ambiguous environment

• Proven team management and leadership skills; can inspire and motivate teams to bring future vision to life

• Experience with corporate visual merchandising preferred

• Proficient in Adobe InDesign, Photoshop, Canva, and Microsoft Office.

Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.

Benefits for full time employees included medical, dental and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time, and more! 

Benefits for part time employees included voluntary welfare plans, 401(k) match, vacation time, sick time, and more!

Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.