Manager, Fraud Controls

Job ID: 263802
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type:
Position Type: Regular
Job Function: Finance
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

The Manager of Fraud Controls will oversee the various systems where fraud & abuse can occur. This leader is expected to partner across business units providing reporting, analysis, and proposals that mitigate loss to the company. This leader is expected to lead projects that positively impact controls on fraudulent behavior in ecommerce & retail. As a member of Fraud leadership, you will be expected to work strategically with Asset Protection, Alternate Payments, Engineering, Analytics, Legal, and Law Enforcement as the primary contact for Fraud activity within Sephora. You will review new initiatives within Sephora retail & ecommerce ensuring that Fraud controls are considered and where appropriate incorporated.  This leader must work closely within their direct team to develop skills, quality deliverables, clear communication, and program execution while meeting key deadlines.

• Analyze activity across Enterprise for increases that may indicate abuse or fraud, providing high-level summary to leadership
• Oversee a suite of reporting that constantly monitors the business for potential loss or targeted actions that effect Clients, Client Experience, Loyalty, Sephora.com, or other Sephora systems
• Oversee continuous auditing of sensitive transactions and applications with financial impact to ensure use is appropriate, provide routine reporting across business units, and escalate any use outside aligned purpose
• Develop team and provide opportunities for exposure to new initiatives, ideas, or other areas of growth
• Partner with business units throughout the organization proactively identify negative impact of new or ongoing initiatives and implement reporting to track activity
• Proactive business partner across the enterprise providing expertise on enhancing controls to prevent exposure to fraud & abuse
• Primary contact for any external sales partners, Marketplaces, Delivery Partners, and joint venture

We'd love to hear from you if you have...

• 5+ years Fraud, Chargeback Remediation, SOC, Investigations Center
• 2+ years Large retailer ecommerce operations
• SQL or other database querying experience
• Track record of managing complex problem solving
• Prior experience working with Federal agencies and State law enforcement
• Ability to run micro (i.e., client level sampling for manual research/lookup) as well as macro level queries to model/ forecast business impacts.
• Prior experience managing a team
• Prior experience auditing financial data or financial systems
• PowerBI/ThoughtSpot/Tableau report builder experience
• AI / ML fraud modeling
• Payments (traditional and alternate) processing and infrastructure knowledge

The annual base salary range for this position is $96,390.00 - $128,250.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.