Manager, Facilitation Engagement

Facilitation Engagement Manager for a 100+ employee (and growing) remote education non-profit providing professional learning to K-12 educators nationally
Type of Vacancy: Salaried, full-timeStart date: February 2025Location: Remote/home office anywhere in the continental United StatesReport to: Senior Director, FacilitationSupervises: Dependent on project, Manager, Facilitation Engagement may be a Project Leader with project team supervision and leadership development responsibilities.Compensation: The full salary range for this position is $80,000 - $121,007 annually. There are two types of experience being considered for this role: Experience that is directly relevant to the role and Total Working Experience, in all fields. This includes: internships and consulting work. In collaboration with the hiring manager, the People and Culture team calculates experience based on the candidate’s most current resume. When calculating the offer, consideration is given to candidates that possess additional qualifications (i.e., desired qualifications). Teaching Lab will generally cap salaries for new employees at 105% of the midpoint to allow for continued growth in the role over time.
Teaching Lab is an equal-opportunity employer committed to reflecting the diversity of the students we serve. We pursue equity as both a means and an end and enthusiastically welcome candidates of all backgrounds to apply for this role.
WHO WE ARETeaching Lab is a nonprofit organization with a mission to fundamentally shift the paradigm of teacher professional learning to achieve educational equity. We envision a world where teachers and students thrive together in communities that enable life-long learning and meaningful lives. In partnership with teachers, we transform professional learning from the ground up to dramatically improve student outcomes. We also work with school, district, and state leaders to create the instructional systems necessary to support these changes. To learn more about Teaching Lab, explore our website at www.teachinglab.org.
SUMMARY OF POSITIONThe Manager, Facilitation Engagement plays a key role in advancing Teaching Lab’s mission by overseeing the hiring, onboarding, and retention processes for coaches and facilitators throughout their contract term. This position is responsible for cultivating a positive and inclusive culture, driving engagement, and fostering community. The Manager will also provide mentorship and facilitate both individual and collective development opportunities to ensure that facilitation quality remains exceptional across all programs, ultimately improving teaching and learning outcomes. Additionally, the Manager will help raise national awareness of our facilitation program while supporting Teaching Lab’s broader strategic goals.

DUTIES AND RESPONSIBILITIES

• Primary responsibilities for the Manager, Facilitation Engagement include:


• Hiring, Onboarding, and Retention
• Collaborate with the Facilitation Team and Talent Acquisition team to establish benchmarks and resources for each stage of the hiring process of coaches and facilitators  
• Actively participate in the recruitment and  hiring process for new coaches and facilitators 
• Develop and implement engaging onboarding content and processes that provide new coaches and facilitators with a comprehensive understanding of Teaching Lab’s mission, organizational culture, and their key roles and responsibilities (e.g., welcome emails, LMS reviews, check-ins)
• Manage Teaching Lab’s coach and facilitator mentorship program.
• Regularly review and refine feedback surveys for coach and facilitator hiring and onboarding processes, using insights to drive continuous improvement
• Conduct stay interviews and exit interviews to gather valuable feedback, offering actionable insights to enhance retention and program quality


• Community Engagement and Continuous Learning 
• Design and implement initiatives (e.g., mixers, Slack channels, newsletters) to foster meaningful engagement and build a strong sense of community among coaches and facilitators
• Develop and lead workshops, collaborations, and continuous learning opportunities for coaches and facilitators, modeling best practices through activities such as book clubs and inquiry cycles
• Conduct annual 1:1 conversations with coaches and facilitators to understand their experiences, gather feedback, and identify opportunities for growth and program refinement
• Collaborate with the Facilitation and Project Teams to plan, staff, and lead regional meet-ups, creating opportunities for connection and professional growth
• Facilitate cross-functional collaborations to raise awareness, enhance ongoing development, and promote the use of key tools and resources
• Model the design and delivery of high-quality professional learning experiences that align with best practices and our Facilitator Competencies 
• Provide recommendations for coaches and facilitators who demonstrate potential to support internal development initiatives


• Coordinate and Support Individual Development of Coaches and Facilitators
• Stay informed about departmental development opportunities and provide individualized coaching and follow-up support to coaches and facilitators as needed
• Continuously review coach and facilitator data to identify areas for targeted support, celebrate achievements, and make informed recommendations for growth
• Conduct Facilitation Competency Observations and deliver high-impact feedback to enhance facilitation skills and drive professional growth.


• Evaluation and Data-Driven Improvement 
• Develop, update, maintain, and administer surveys at key milestones (e.g., onboarding, mid-year, end-of-year) to gather actionable feedback 
• Continuously analyze data and feedback from coaches and facilitators to identify trends, inform decision-making, and recommend program enhancements 
• Prepare regular reports on program progress (relevant to the role)  for both internal and external stakeholders
• Collaborate with the Facilitation team to interpret trends in coach and facilitator data, using insights to determine and implement appropriate next steps 


• Administrative and Operational Oversight
• Serve as the primary point of contact for coach and facilitator concerns, escalating issues as needed to the Senior Director Facilitation and/or the People and Culture team as needed
• Maintain accurate and up-to-date data systems (e.g., Monday.com boards) to support effective staffing, development, and tiering decisions 
• Manage and approve payments related to onboarding and facilitation tasks, ensuring accuracy and timeliness.
• Research and coordinate the selection and distribution of gifts for coaches and facilitators 


• Collaboration and Strategic Alignment 
• Collaborate with cross-functional teams to align coaching and facilitating efforts with organizational goals.  
• Provide regular and relevant updates to the facilitation and project teams (e.g., onboarding status, concerns, feedback, recommended supports) 
• Support the Employer Branding and Centralized Staffing teams by identifying coaches and facilitators for projects and creating promotional content 
• Actively seek and respond to feedback, adjusting practices to meet evolving needs
• Utilize strong, detail-oriented, differentiated communication methods to ensure coherence and clarity across multiple teams 
• Represent Teaching Lab at conferences, workshops, onsite,  and meetings, engaging with educators, policymakers, and other stakeholders to promote our mission and services


• Engage in continuous learning
• Stay current with research and best practices in the field, attend learning experiences to build skills and competencies in project management, client management, coaching, and adult facilitation
• Engage in personal and organized learning opportunities as a team member at an organization that champions racial equity and centers anti-racism
• Create and deliver training to other team members on core skills or competencies within the Manager, Facilitation Engagement role which is also transferable and critical for other roles


• Perform other duties as assigned by the Director, Facilitator Development, Senior Director, Facilitation Program, and/or Executive Team.

STRATEGIC OBJECTIVES AND KEY SUCCESS INDICATORS (KSIs)

• The Manager, Facilitation Engagement is accountable for achieving goals set in collaboration with their manager, aligned with Teaching Lab’s Annual Goals, and especially, Key Success Indicators (KSI) for their function specific goals. Additionally, if assigned direct reports, this role would have Home Manager goals. Additional information will be shared with candidates during the recruitment and selection process.


• As applicable, within the role, model the radical commitments for our values. 

ESSENTIAL QUALIFICATIONS

• Bachelor’s degree
• Five (5) or more years combined experience working in PK-12 education, with minimum of two years experience teaching PK-12 students from traditionally underserved backgrounds with demonstrated evidence of impact
• Three (3) or more years combined experience leading or high-impact professional learning for educators 
• Two (2) or more years combined providing instructional coaching to educators or leaders 
• Three (3) or more years of successful experience managing staff engagement and retention initiatives with a strong emphasis on internal communication and program management
• Experience in project management and the ability to manage multiple projects simultaneously, ensuring timely program milestones and objectives delivery
• Excellent verbal and written communication skills
• Strong professional judgment and confidentiality of sensitive information
• Proficient with Google Suite, Microsoft Office Suite, and at least one project management system (Monday.com, Asana, etc.)
• Experience coordinating and managing staff surveys
• Demonstrate strong professional judgment and confidentiality of sensitive information

DESIRED QUALIFICATIONS

• Experience in consultative organizations providing professional learning and instructional coaching support
• Experience developing professional learning content

WORKING CONDITIONS AND REQUIREMENTS

• Ability to work a flexible schedule to support operational needs
• Ability to perform the essential project, duties and responsibilities with or without accommodation
• All team members are expected to support program/project needs which could mean that you play multiple roles at Teaching Lab Ventures (i.e., project lead, support, subject matter expert, etc.). 
• Travel could be required for the role.  Travel is determined based on business needs and can vary depending on partnership/contract requirements.

TEACHING LAB’S VALUES AND COMPETENCIES

• Teaching Lab seeks to fundamentally shift the paradigm of teacher professional learning by reaching more educators every year with the highest impact programming.

Teaching Lab’s ultimate goals are:
• Educators learn more than they would without us
• Students learn more than they would without us, in a way that cannot be predicted by race, gender, or family income
• Educators we serve say they love our approach, and they want to keep doing it to advance educational equity

All employees are expected to embrace Teaching Lab Values, which are necessary to develop Teaching Lab Competencies, which help us to achieve our Ultimate Goals.
• Collaboration & Responsive Service
• Resilient Solution-Finding
• Research & Learning With Humility
• Accountable Excellence
• Equity & Justice

REVIEW DATE

• This position opened on December 17, 2024 and will remain open until filled. All applications received between December 17, 2024 and January 7, 2025 will be reviewed by the hiring team. Any applications received after January 7, 2025 will be reviewed as needed.

Application Terms & Conditions:I understand that any falsification or omission of information from this Employment Application can disqualify me from employment (includes rescinding an offer of employment or if hired, employment termination). 
I understand that this Employment Application is not an offer of employment.  If employed, employment is at will, and either party can terminate the employment relationship at any time. 
I understand that if I am offered a conditional offer of employment, it would be contingent upon successful pre-work checks, which include references and verifications/checks for a social security number, education, employment, criminal records search (national and county), global watch list, and sex offender status.  Depending on a specific partnership/contract requirement, the criminal background check process could include fingerprinting.  At Teaching Lab’s discretion and with an individual’s signed consent, other checks could be completed based on the nature of the position.  Moreover, I understand that Teaching Lab participates in a background monitoring service that provides updates for criminal records and sex offender status.   
I understand that if I am offered and accept an offer of employment, I will be required to complete an Employment Eligibility Verification Form (I-9), and provide supporting documents within three days of my hire date.  Non-compliance will result in termination of employment.  Teaching Lab participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Teaching Lab is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment.  Teaching Lab can only use E-Verify once you have accepted a job offer and completed the Form I-9.  EVerify and Right to Work posters.
I understand that if I am offered and accept an offer of employment, if I have a need for an accommodation related to a disabling (medical) condition that the request must be communicated to People & Culture for review and approval.  All requests will be considered as part of the Americans with Disabilities Interactive Process.  
I understand that if I am offered and accept an offer of employment, Teaching Lab has an expectation to be the primary employer for all employees.  Specifically, having another full-time employer in addition to full-time employment at Teaching Lab is not permitted, and no other employment or outside contracting relationship of any kind is permitted unless otherwise disclosed on the Outside Work Disclosure form and approved by the Chief Executive Officer (CEO).  Employees who are found in violation of this expectation will be subject to disciplinary action up to and including separation from employment. I understand that if I am offered and accept an offer of employment, I must undergo a 90 day introductory period.  During this time, appropriateness for the role and performance are evaluated.  At the end of the 90 day introductory period, Teaching Lab and/or the employee can end the employment relationship at will.
Teaching Lab has a payroll direct deposit program.  I understand that if I am employed, I am not required to enroll in Teaching Lab’s payroll direct deposit program, and I would be paid via a paper check.
I understand that if I am employed, all work materials/resources that are provided by Teaching Lab are considered property of Teaching Lab, and are solely for the use of work for Teaching Lab.
I understand that if I am employed, I will be required to sign acknowledgment of receipt and abide by all policies and procedures, requirements, and expectations as outlined in the Employee Handbook.
In relation to the position that I am applying for, I voluntarily give Teaching Lab consent to make a thorough investigation of my background, and release from liability all parties in connection with the supply and use of such information. 
We retain personal data for one year from receipt to fulfill the purposes for which it was collected. The submission of my application serves as acknowledgment and agreement to the above terms and conditions. Apply