Manager, Executive Escalations

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

As the Manager of the Executive Escalations Team at Rippling, you will lead a high-performing team dedicated to addressing critical issues escalated by our Executive team. Your leadership will cultivate a culture of accountability and responsiveness, enabling your team to effectively manage high-stakes situations. This role will involve analyzing data trends and communicating actionable insights to drive informed decision-making and strategic initiatives.

Key Responsibilities:

• Lead and mentor a team of Executive Escalations Managers, fostering a culture of accountability and excellence.
• Oversee the escalation process, ensuring timely and effective resolution of high-impact customer issues.
• Drive critical process, system, and product improvements in collaboration with cross-functional leaders.
• Deliver regular updates to C-level executives on escalation trends, resolution impacts, and strategic recommendations.
• Design and implement training programs to elevate team capabilities and performance.
• Recruit and onboard top talent to support the growth of the Escalations department.
• Establish and monitor key performance indicators (KPIs) for escalations, such as resolution time, customer satisfaction, and team productivity.

What you will need

• Have 4-6 years of experience in operations, consulting, banking or generalist role and previous experience in a fast-growth startup is a nice to have 
• 2 years of experience in management 
• Extremely driven and ambitious
• Have a solid track record of achievement - e.g. delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Quick learner with the ability to adapt to a fast-paced intense environment
• Can break complex problems into smaller, actionable solution steps and drive execution
• Have excellent written and verbal communication in English
• Ability to partner cross-functionally with a sense of urgency 
• Executive presence - you can talk to a CEO with poise

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.