Manager, Database Operations - US CA Remote

Ready to be a Titan?

The Manager, Database Operations is an integral role on the Revenue Operations team focused on our Data integrity. S/he will be the guardian of our prospect and customer data, ensuring integrity across the customer lifecycle.   The individual will partner heavily with stakeholders across both functional teams (Marketing, Sales, Post-Sales), Revenue Operations and Finance to monitor data quality at scale, identify outliers and work to drive solutions (via improved systems and processes), The individual has in depth experience with Salesforce/analytical tools (SQL, Tableau), is detail oriented and is comfortable performing analysis at scale. S/he will be able to quickly jump in and take day-to-day ownership of our data integrity.

What you'll do: 

• Build analysis and processes to monitor full lifecycle of prospect & customer data at scale (10s of thousands of records with 100+ fields), including defining KPIs to measure data quality and completeness

• Hire and Lead a team of offshore analyst(s) to add leverage in both the monitoring process & correcting incorrect entries when discovered

• Audit randomly sampled data points to validate at-scale quality checks

• Diagnose root cause of data issues (completeness and quality), leveraging expertise of SMEs in Functional teams, Revenue Operations and Finance

• Partner with Revenue Operations, Finance and IT to build new systems and processes to fix Data integrity issues

• Present results of monitoring efforts to key stakeholders across the business to reinforce confidence in our data integrity

What you'll need:

• 5+ years of work experience working with customer data in tech companies (preferably B2B SaaS)  

• Proven track record of using analytics at scale to identify root causes and potential mitigation 

• Expert in analyzing large data sets using SQL and BI (Tableau) …