Manager, Customer Solutions Engineering

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Manager, Customer Solutions Engineering brings creativity, curiosity, and passion to the role. They are responsible for ensuring that the goals and objectives of their product team in Customer Solutions Engineering are being met. The Manager leads their team to motivate, organize, and oversee the daily operations of the team activities. This includes the continual coaching and career development of the team members.

Essential Duties and Responsibilities:

• Work with the Senior Manager of Customer Solutions Engineering Content Team to set goals and objectives for the team

• Provide excellent customer solutions to our customers as needed

• Plan, strategize, and track tasks and timelines for the team to accomplish set team goals; manages resource allocations

• Interface with Project Delivery on project escalations and strategy questions on behalf of the team

• Establishes credibility as a Rocket product expert with all audience levels

• Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers

• Partners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget

• Provide excellent customer solutions to our customers as needed

• Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer

• Guides client best practice configuration and use of Rocket products and trains customers in administration and use

• Contributes as SME in services and presales activities

• Committed to Rocket’s core values of empathy, humanity, trust and love.

Qualifications:

• 8 + years in related Information Technology position

• 5+ years Project Management, Consulting, or management experience; customer facing experience is helpful

• Multiple enterprise project delivery required

• Excellent interpersonal and relationship management skills

• Critical thinking, analytical and problem solving

• Excellent written and verbal communication

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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The base salary range for this role is $91,270.00 - $114,088.00 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

• Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)

• Healthcare coverage options to fit you (and your family’s) needs

• Retirement savings, with matching contributions by Rocket Software

• Life and disability coverage

• Leadership and skills training opportunities

• Two paid work days for off-site training

EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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