Manager, CRM Systems & SFDC Architect
Remote, Americas
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the worldâs largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.
An overview of this role
The Manager, CRM Systems & SFDC Architect reports to the Director, CRM Systems and leads a team of highly-collaborative and results-oriented teams tasked with delivering global, high value Enterprise applications across the company. The Manager has the skills, experience, drive and passion to ensure that GitLab has the appropriate IT applications to achieve/exceed corporate objectives; to ensure business alignment with team members and sponsors and to anticipate the needs of the business and scale the team to stay ahead of the curve. This role involves defining the business and technology architectures, guiding large project deliveries, and ensuring the successful integration of Salesforce within our organization. The ideal candidate would have a profound knowledge of top of the funnel Marketing Technology, CPQ, CLM, License Management, Billing, and ERP, best practices in engineering, and enterprise architecture standards complemented by robust leadership and communication abilities.
What youâll do Â
- Business Partnership: Works with leadership within the cross-functional team and assists in roadmap planning.
- Salesforce Architecture & Foundations: Ascertain and communicate the companyâs Salesforce requirements. Craft business and technology architecture in sync with our organizational objectives. Supervise the design and deployment of solutions, adhering to Salesforce best practices guidelines.
- User Experience & Platform Engagement: Propel user experience and design strategies throughout the enterprise to foster platform adoption.
- Technical & Functional Guidance: Work Closely with Business stakeholders, understand requirements and translate them to actionable solutions. Offer counsel and mentorship to Salesforce team members on technical and functional delivery.
- System Design & Oversight: Head Salesforce system design deliberations involving multiple teams, presenting alternative options, potential trade-offs, and impact assessments. Prioritize and implement enduring solutions that align with organizational goals.
- Development Practices & Integration: Maintain Enterprise Architecture standards and functional/technical solution architecture, encompassing environment management, testing, and Salesforce Platform utilization.
- Technical Delivery: Provide hands-on, expert-level technical assistance to delivery/engineering teams. Drives adoption of technology and process changes. Drive end to end delivery on large, complex, cross-functional projects across multiple systems or integrations with minimal oversight. Proactively provides recommendations for system improvements.
- Risk âŚ
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Location-based eligibility requirements
Benefits/PerksCollaborative culture Employee Stock Employee stock purchase plan Equity Equity Compensation Equity Compensation & Employee Stock Purchase Plan Flexible paid time off Growth and development budget Home office support Incentive pay Paid Time Off Parental leave Professional development Remote-first company Remote work
Tasks- Coach team members
- Communication
- Hiring
- Mentor junior team members
- Mentorship
- Mentor team members
Agile Architecture Billing Boomi Change Management CLM Communication Compliance CPQ CRM CRM systems Deployment DevSecOps DocuSign DocuSign CLM Engineering Enterprise Architecture ERP FedRAMP GDPR GitLab Information security Information Technology Integration Interpersonal Javascript Leadership Marketing Marketing Technology Mentorship MuleSoft Netsuite Organization Organizational Problem-solving Project Management Recruiting REST Risk mitigation SaaS Sales Salesforce Security Security and Compliance SFDC SOAP System design Systems Talent Acquisition Technical Guidance Time Management User Experience Vendor Management Workato Zuora Zuora Billing Zuora Revenue
Experience5 years
Education Certifications Timezones