Manager, Content Safety Operations, Trust and Safety

About Pinterest:  

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more. 

We’re looking for a strong operational manager to lead the team owning enforcement of our content policies under our Community Guidelines and Advertising Guidelines. This role will be part of our Enforcement Operations organization and will lead the team interacting directly with Pinners and partners to support content enforcement related inquiries and requests. In addition, you’ll leverage critical thinking and insights to improve our operational processes and policies while working closely with cross-functional partners to develop and support team goals and projects.

You’ll also get familiar with our escalation procedures, test and improve our tools and best practices, provide relevant context and feedback to teams building new features, and build relationships with the other teams who help keep Pinterest safe.

What you’ll do:

• Manage the Content Safety Ops team, developing and maintaining a robust content enforcement program that ensures Pinners adhere to Community Guidelines and Advertising Guidelines.
• Play a key role in advocating for your team's needs, particularly as they relate to our company's focus on employee health and well-being. 
• Drive industry best practices and standards while enabling scalable outcomes for operational teams. 
• Collaborate with internal stakeholders to develop and implement policies and procedures, conduct risk assessments, and provide guidance to employees on content enforcement …