Manager Commercial Sales Training

Career Category

Job Description

Position Summary:

The Manager, Commercial Sales Training, is responsible for developing, implementing, and managing the sales training curriculum for UPLIZNA in the United States. This individual will serve as a training lead for the UPLIZNA sales team and is responsible for the development of product, disease state and any associated training needs. This individual will also be cross trained on UPLIZNA for IgG4-RD, NMOSD and gMG and may assist with ad-hoc training needs for the brand. The ideal candidate will be a high-energy, detail-oriented, and self-motivated individual that excels in a fast-paced environment and is interested in joining a growing organization.

Success in this role will require strong cross-functional relationships, strategic communications, tactical plans supporting the brand strategy, and a commitment to a high-performing Commercial Training and Development culture.

Major Responsibilities:

Content Development

• Lead the design, development, and implementation of a training curriculum for UPLIZNA and the launch of any new indications for this team
• Partner with internal stakeholders to develop and maintain product and brand related sales training resources, workshops, and presentations to ensure content meets the needs of all stakeholders
• Design and develop training content independently and with vendors
• Manage vendors to ensure projects meet objectives, adhere to timelines, and remain within budget
• Ensure all projects and materials have been approved through the Legal, Medical and Regulatory review process before being disseminated

Facilitation

• Facilitate virtual and live training for sales leaders, strategic account managers and thought leader liaisons
• Lead the development process for National Meetings, POAs and launch meetings
• Develop and facilitate “Train the Trainer” sessions with Sales Leaders, prior to National Meetings, POAs and launch meetings
• Manage all aspects of initial sales training, including content development, agenda management, stakeholder management, home study training and facilitating live classroom training
• Thoroughly and effectively track and evaluate new hire performance and communicate progress/performance with sales leadership
• Design, implement and revise training content to support current and future business needs

Cross-functional Partnerships

• Identify and establish rapport with Partners within relevant business functions
• Attend and proactively participate in regular meetings with Partners
• Proactively identify current and/or emerging performance improvement opportunities  
• Approach Partner’s business challenges collaboratively and consultatively to create the appropriate performance intervention(s)
• Obtain approval and support for training and development solution(s) 
• Continuously inform stakeholders of progress, challenges, business outcomes, and impact  
• Create a positive perception of their team, themselves, and the Commercial Training and Development organization through consistent delivery of value to Partners 
• Create and maintain external strategic partnerships (e.g., Industry thought leaders, vendors, professional conference affiliations) 

Strategic Communications that Enable Business Unit Success

• Meet with Partners to establish a shared vision for the communication plan, including objectives, business goals, timing, and key metrics for success
• Draft communications on behalf of functional Director and solicit their feedback
• Determine method for soliciting and addressing audience feedback
• Continuously inform Partners of progress, challenges, business outcomes, and impact
• Evaluate communication effectiveness

Well-documented Approach to Achieve the Business Strategy, Supported by a Tactical Plan

• Employ a performance consulting approach to identifying Partner training needs and opportunities
• Understand how your Business Unit/Functional Area operates and employ its decision-making process when assessing training needs and priorities
• Develop, own, and iterate a well-thought-out training strategy and tactical plan for all training initiatives for which you are accountable
• Manage project financials
• Manage the vendor process
• Develop measurements to assess impact

Target Stakeholders Equipped with Training and Tools to Support High Performance

• Align with Partners on training objectives
• Build content, leverage subject matter experts, and secure training resources
• Prepare facilitators and conduct Train-the-Trainers
• Draft assessment criteria to ensure objectives are achieved
• Evaluate the effectiveness of the intervention
• Determine sustainment path and “pull-through” opportunities

Sustainment of a High-Performing Commercial Training and Development Culture

• Demonstrate coachability by frequently soliciting and acting upon feedback
• Demonstrate strong peer-to-peer leadership, evidenced by trust, integrity, accountability, and the ability to influence without authority
• Make contributions to the team beyond function and invest in the development of others through active coaching
• Maintain a current professional development plan and demonstrate accountability for career growth
• Exhibit strong accountability for results
• Invest time and resources to maintain technical and functional expertise

Qualifications and Skills Required:

• Bachelor’s Degree required
• 5–7+ years of experience in a related sales/commercial leadership role and/or experience in a training role required
• Experience working in the pharmaceutical industry
• Must have proven experience in identifying commercial training needs, leadership development strategies and effectively addressing those needs
• Proven decision-making skills leading to successful outcomes
• Strong strategic planning skills
• Ability to collaborate and support cross-functional teams
• Strong communication and leadership skills
• Experience in rare disease strongly preferred
• Experience with severe inflammatory disease, particularly in neurology strong preferred
• Experience working within a matrix organization preferred
• Proven track record of success
• Proficient in Microsoft Office, SharePoint, and other related project management tools
• Professional, proactive demeanor
• Strong interpersonal skills
• Excellent written and verbal communication skills
• Requires approximately 30% travel, including some overnight and weekend commitments

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

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Amgen anticipates accepting applications until 12/27/2024; however, we may continue accepting applications beyond this date if we do not receive a sufficient number of candidates.

Salary Range