Manager, Coding Operations

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-friendly team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

The Coding Operations Manager is essential to the Provider HIM Coding division. This position oversees the daily operations of designated client accounts and team members, focusing on resource scheduling, productivity, quality assurance, employee management, and client relations.

You will:

Customer Retention and Satisfaction

• Maintain customer retention and satisfaction at 95% or higher by promptly addressing customer needs and proactively resolving potential issues.
• Conduct account review meetings with clients

Performance Reporting

• Provide monthly performance data to clients (ex. volume metrics, six-month trends, quality audit scores, and productivity levels). Include action plans for performance improvement as needed.

Operational Management

• Ensure that direct reports meet established accuracy and productivity standards.
• Manage performance improvement initiatives by monitoring productivity and quality levels.
• Oversee the employee requisition process, ensuring timely interviewing and selection to meet customer needs.
• Implement the onboarding process for new coders, coordinating equipment and access develop training plans, and support structure for successful coder engagement and outcomes.
• Supervise quality assurance and performance improvement efforts, providing formal development plans when standards are not met.
• Manage attendance and PTO schedules.

Employee Relations

• Conduct regular check-ins and one-on-one discussions with employees.
• Address employee concerns promptly and escalate issues as necessary.
• Facilitate biannual growth conversations and ensure timely completion of required paperwork, including new hire documents and performance reviews.
• Oversee new account startups in collaboration with Client Liaisons.

Supervision, Leadership & Communication

• Recruit, interview and hire qualified staff based on defined job responsibilities.
• Direct the work of employees and manage their career progression.
• Ensure staffing levels meet quality service requirements as per contract agreements.
• Maintain employee turnover at or below corporate standards.
• Provide comprehensive orientation and training to staff, continually assessing and enhancing their competencies, including compliance with HIPAA.
• Conduct timely and meaningful performance appraisals, recognize achievements, and implement performance improvement plans when necessary.
• Document unplanned absences and take appropriate coverage actions while monitoring absence patterns.
• Foster effective employer-employee relations and conduct thorough investigations into employee complaints, involving HR as needed.
• Delegate responsibilities to a trusted staff member in your absence and ensure they are informed about ongoing operations.
• Communicate effectively with colleagues across departments to align goals and foster a positive work environment.

What you will bring to the table:

• Relevant Associate or bachelor’s degree, a plus if it is from an AHIMA certified HIM Program or Nursing Program.
• At least 5 years management or supervisory experience in a hospital setting.
• Industry credentials - RHIT, RHIA, or CCS with at least 5 years of coding experience.
• Excellent interpersonal and organizational skills required.

Excellent client and customer relations skills required.

• Experience with Microsoft Office Suite applications (Word, Excel, and Outlook) preferred.
• Must be ambitious, accountable, flexible and mature and must always conduct themselves professionally.
• Must communicate effectively at all levels inside and outside of the organization and express ideas and information clearly and concisely, in both verbal and written form. 
• Participate in team-building activities, operational improvement initiatives, and professional growth opportunities to strengthen and advance our mission and values.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. 

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $85,000-100,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.

This job is not eligible for employment sponsorship.