Manager, Cloud Solutions & Digital Architecture

About the Manager, Cloud Solutions & Digital Architecture at Headspace:

At Headspace, you’ll be leading the cloud team, the heartbeat of our consumer-facing product that impacts millions of members globally. Our mission is to provide every person access to lifelong mental health support, and your role is pivotal in making that happen and help us offer D2C care services.  As the Manager of Cloud Solutions and Digital Architecture, you will lead, and also roll up your sleeves to implement and support a variety of activities including, but not limited to: overall technology architecture and infrastructure, cloud solutions and platforms, system administration/maintenance, software and systems deployment, technology process improvement, supporting incident response, optimizing system and platform performance, and meeting business continuity and disaster recovery requirements.

You will support our efforts to bring innovative features to life, leverage cutting-edge technologies, and ensure our platform's reliability and scalability for over 65 million users. A big goal needs talented leadership, so come join us and give your career a sense of purpose!

What you will do:

• Provide oversight and challenge to our public cloud strategy, operation, tooling, processes, and requirements 
• Influence Headspace’s cloud architecture and design decisions, representing our corporate risk appetite 
• Work closely with enterprise architects, product managers, cloud engineers, and to understand our processes and approaches and influence change where appropriate 
• Challenge platform architecture and engineering standards and ensure compliance 
• Advise on best practices and approaches to implementation 
• Provide oversight and challenge to our containerization and serverless strategies and implementations 
• Establish Key Risk Indicators (KRIs) to accurately measure and track our public cloud infrastructure’s compliance with our risk appetite

What you will bring: 

Required Skills:

• Bachelor’s Degree in Computer Science or Engineering or equivalent 
• Demonstrated ability to drive technical innovation and deliver high-impact projects in a fast-paced environment
• Minimum of 10 years of hands-on experience in a technical environment maintaining Microsoft technologies and servers in on-prem, hybrid and cloud environments
• Minimum of 5 years of managing people, specifically network and/or system engineering resources
• At least 7 years of experience in cloud architecture or engineering organization 
• Cloud certifications such as AWS Solutions Architect Associate or Professional and GCP Professional Cloud Architect 
• At least 3 years experience in  regulated environments
• Solid understanding of KPI and KRI development related to infrastructure operations 
• Strong analytical and problem-solving skills, with a focus on customer experience and business outcomes
• Excellent communication and collaboration skills, with the ability to influence and align cross-functional teams
• Working knowledge of information security principles (e.g. access control, least privilege, zero trust, data protection, security architecture, infrastructure/application security design principles, policies) and privacy
• Working knowledge of server virtualization technologies

Preferred Skills:

• Experience in healthcare

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $131,414 - $197,100.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice