Manager, Cloud Engineering

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you'll do at Jamf:

The Manager, Cloud Engineering, on a daily basis will provide leadership for both Operations and Engineering leadership within Cloud & Delivery.  The role will be to ensure teams are able to meet their deliverables and are working on the right priorities.  They will work closely with key stakeholders to meet strategic business objectives. 

The Manager, Cloud Engineering will ensure their teams are aware of and understand the what, the how, and the why of current priorities. The Manager should have a record of helping teams develop subject matter expertise and to grow professionally.  The Manager will be relied upon to provide direction and mentoring to other Supervisors & Managers within the organization.  Cloud & Delivery is a global organization and this position will be expected to travel with more reoccurring travel happening between Poland and the Netherlands.

What you can expect to do in this role:

• Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs).
• Provides the vision and oversight of software development efforts for teams and utilizes expertise on techniques, tools, languages, and practices to guide and mentor.
• Deliver quality services and ensures teams are using KPI’s and complying with SLA’s
• Serve as a point of escalation for customers and Cloud & Delivery teams
• Ensures teams are compliant with SOC2 and ISO27001 initiatives, and provides support as needed
• Works with global C&D leadership to develop schedules and ensures global coverage for on call rotations and weekend staffing
• Leads, facilitates, and mentors teams in solving the problems of building cloud-based platforms
• Prioritizes, monitors, and manages results through planning, attention to detail, and decision making.
• Identifies and proactively manages and mitigates project obstacles and risks. 
• Reviews and revises project work plans as needed to meet changing needs and requirements. 
• Reviews and analyzes existing workflows and practices for effectiveness and efficiency.
• Provides technical leadership of Jamf development projects.
• Ensures the overall code quality of services in the Cloud & Delivery code base.
• Mentors development and administration on recommended technical solutions for features, coding techniques, and tools
• Ensures consistent and effective application of Lean principles and Agile development practices.
• Performs key people management responsibilities including hiring, on boarding, developing, and supervising team along with conducting performance appraisals and coaching for performance and career growth.
• Actively collaborates with the engineering leadership team to solve problems and improve the function of the engineering organization.
• Engages within or across teams to drive standalone initiative(s) within department aligned to company or line of business objectives
• Proactively seeks input from other departments what is working well and what can be improved
• #LIRemote

What we are looking for:

• Minimum of 5 years professional experience in Enterprise Software development or Enterprise Technology roles demonstrating progressive knowledge and growth in responsibilities (Required)
• Minimum of 2 years previous management experience (Required)
• General Experience with Mac OS X and iOS platforms (Preferred)
• Minimum of 3 years working in an Agile environment (Preferred)
• Atlassian Tools (Jira, confluence, bamboo, etc.)
• Agile practitioner experienced in Scrum or Kanban
• 4 year / Bachelor's Degree in Computer Science or related field (Required)
• A combination of relevant experience and education may be considered
• Preferred Certifications/Licensures: Amazon Web Services (AWS) certifications such as Solutions Architect, Developer, and/or SysOps Administrator are helpful
• 2 or more years of Jamf product knowledge 

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News

• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families

• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®

• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine

• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!

• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.

• We put people over profits – which is why our customers keep coming back to us.

• Our volunteer time off allows employees to support and give back to our communities.

• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.

• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).

• Over 100,000 Jamf Nation users, the largest online IT community in the world.

The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion for all, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com