Manager, Clinical Services

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Manager, Clinical Services

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $92,077 - $115,096

Reporting to the Vice President, Physician Health Program, you will manage, mentor and guide a team of highly qualified Clinical Coordinators for maximum performance and satisfaction. This involves establishing and monitoring adherence to good practices in case coordination and documentation, as well as relationship building and maintenance in addition to managing caseloads, and assisting Clinical Coordinators with complex cases. The Manager, Clinical Services is a main point of contact for contracted partnering vendors and stakeholders involved in the delivery of clinical services. The Manager, Clinical Services will lead Clinical and Quality Improvement initiatives along with preparing and evaluating Standard Operating Procedures and managing responses to reported quality issues. The Manager will work with the VP, PHP to strategize clinical mandates, deliverables and the vision with the aim of achieving excellence.

Key Responsibilities:

• Leadership and Team Management: Provide direction and support to Clinical Coordinators, overseeing team operations, and maintaining effective team dynamics.
• Case Oversight and Management: Oversee the management of caseloads, including handling complex cases and ensuring that cases are managed efficiently and with the highest standard of care.
• External Relations: Manage relationships with external stakeholders, including community partners, healthcare providers, and counselling vendors, to enhance service integration and resource availability.
• Collaborative Leadership: Work closely with other managers within the PHP to coordinate efforts and ensure a cohesive approach to external engagement, service delivery and department culture.
• Strategic Planning and Implementation: Work with the VP to develop and implement strategic initiatives related to clinical services, ensuring alignment with the broader goals of the organization.
• Performance and Quality Improvement: Monitor and evaluate team performance against clinical quality metrics and organizational goals. Drive continuous improvement initiatives and ensure adherence to best practices in clinical services management.

WHAT SUCCESS LOOKS LIKE

Leading Through People (I):

• Works with team members to assess developmental needs and provide necessary support and expertise.
• Develops awareness of personal leadership style.
• Ability to identify situations needing attention and is confident stepping in as a mediator if needed.
• Informs team of the reasoning behind decision making to foster trust and stability within the team.

Leading Through Vision (I):

• Quickly immerses self in new ideas, supporting change initiatives by following new directions and providing appropriate information.
• Continuously asks for feedback and ideas on how to do a better job and tries new approaches.
• Sets and keeps team accountable for short, medium and long term team goals.
• Participates in change initiatives by implementing new directions and providing appropriate information and feedback.

Leading to Deliver (I):

• Encourages self-discipline within the team and detail-based decision making.
• Ability to identify processes within areas of responsibility to draft procedures that comply.
• Seeks guidance on aspects of processes that are out of immediate scope.
• Makes decisions based upon all relevant details and accepts responsibility for the effective delivery of service.
• Understands organizational and initiatives’ values, goals and strategies and how they align with and guide daily operations.
• organizational values, goals and strategies and how they align with and guide daily operations.

Leading With Drive (I):

• Exhibits drive and determinations to reach a desired outcome without getting discouraged.
• Assertive and forthright with data that supports their views, and ensures presentations and negotiations are based on sound business logic.
• Continuously measures results against agreed upon timelines and makes decisions in a timely manner.

Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• Registration as a nurse, psychiatric nurse, occupational therapist, social worker or counsellor in BC; and a relevant Master’s level degree (Social Work, Counselling Psychology, Vocational Rehabilitation).
• 10 years’ experience in case management or disability management, with a significant background in mental health and wellness programs.
• Knowledge of mental health community resources, and provincial systems, regulations, and policies is an asset.
• Proven leadership skills with the ability to manage diverse teams in a dynamic and changing environment.
• Strong interpersonal and communication skills, capable of building and maintaining a cooperative and supportive team atmosphere.
• Proficiency in healthcare management software and systems, with strong organizational and analytical skills.
• Ability to promote and maintain effective working relationships suppliers, vendors and other stakeholders.
• Ability to handle highly confidential information in a discreet and professional manner.
• Ability to prioritize and balance multiple responsibilities in an environment that shifts between planned activities and responding to urgent client needs.
• Proficiency in Microsoft Word and Excel.
• A collaborative and adaptive leadership style, committed to flexibility in task management and decision-making to meet changing needs.
• An ability to independently handle varying workloads and responsibilities, ensuring continuity and consistency in leadership.
• A proactive approach to problem-solving and conflict resolution, focused on achieving the team’s objectives and ensuring the well-being of its members.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.