Manager, Clinical Care- Clinical Navigation

The Clinical Navigation Manager will oversee and lead the day-to-day efforts of our Clinical Navigation clinicians. The Manager will play a key role in helping clinicians achieve individual and team-level goals, with a focus on delivering the right care at the right time, resulting in high-quality outcomes for our members.
This individual will be a central point of contact and key collaborator as new operational workflows, services, and expectations are implemented throughout our organization.

Responsibilities:

• Actively track and manage performance for all clinicians under your leadership, ensuring timely and high-quality care delivery
• Manage team members to meet performance metrics, including volumes, customer commitments, service line agreements, and performance guarantees
• Collaborate with the Quality and Clinical Excellence (CE) teams to promote the highest level of care and service excellence
• Partner with Human Resources Business Partners (TAO) to develop formal remediation plans when necessary
• Support the growth and development of individual clinicians, helping them achieve their professional goals
• Serve as a bridge between clinical leadership and clinicians to implement workflow changes and drive continuous improvement
• Communicate team vision, updates on organizational processes, and champion changes that impact the navigation team
• Represent the team in cross-functional collaborations and partner with service line leaders to enhance workflows
• Ensure that clinical navigation services are in alignment with the organization’s values and objectives
• Cultivate a positive and inclusive team culture that promotes collaboration, trust, and a sense of belonging.
• Recognize and celebrate individual and team achievements
• Promote an environment of transparency, openness, and respect to drive team morale and job satisfaction across the team

Delivering Results:

• Communicate openly and collaboratively with clinicians, leadership, and cross-functional teams
• Develop and manage policies and procedures that align with organizational goals
• Demonstrate innovative and creative thinking, identifying opportunities for improvement in workflows and processes
• Make timely decisions and effectively manage change in a dynamic environmentLead and engage others in driving success, fostering a culture of accountability and high performance
• Navigate difficult conversations with professionalism and care when necessary

Qualifications

• Active Medical NP/PA license and board certification, with a willingness to obtain additional state licenses as needed
• 5+ years of clinical experience required
• 2+ years of people management experience preferred
• Strong organizational and team-building skills
• Ability to work efficiently, be detail-oriented, and adapt in a rapidly changing environment
• Exceptional communication skills with a positive and respectful approach
• Proven experience leading teams or initiatives with measurable results
• Proficiency in technology and data-driven decision-making
• Proven ability to manage change and adapt in a fast-paced, evolving organization

The United States new hire base salary target ranges for this full-time position are:
Zone A: $118,640 - $167,270 + equity + benefits  Zone B: $136,436 - $192,720 + equity + benefits  Zone C: $148,300 - $209,480 + equity + benefits  Zone D: $154,232 - $217,850 + equity + benefits  
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: 
Remote-first culture401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO") 12 weeks of 100% Paid Parental leaveFamily Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistanceCompassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 11 Holidays Paid with one Floating Paid HolidayWork-From-Home reimbursement to support team collaboration and effective home office work 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
-----Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. Apply