Manager, Client Success Analytics

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

What We’re Looking For:

The Manager, Client Success Analytics at Datavant will play a vital role with providing analytical support to the Client Success team within our Payer Organization. This role will be responsible for leading a team of Client Success Analysts that leverages data-driven insights to enhance client operations, drive efficiency, support strategic initiatives to ensure accurate reporting and client deliverables to improve overall customer experience. As a manager, this role will lead a team of Client Success Analysts who are responsible for analyzing client and operational data in various ways to help support Client Success to achieve our client’s medical record retrieval goals. This position requires advanced data analysis, process improvement, and collaboration with cross-functional teams.

What You Will Do: 

• Collect, analyze, and interpret data to develop and maintain dashboards and client reporting that will clearly communicate project metrics and deliverables to track key operational and client success metrics.
• Leverage available data to accurately report on where medical records are located throughout Datavant’s extensive network, ensuring timely and accurate reporting to enhance client satisfaction.
• Analyze customer interactions, support ticket trends, and operational workflows to identify and implement areas of improvement.
• Drive the automation of data reporting and operational workflows in alignment with department needs and organizational objectives.
• Lead process improvement and facilitate full cycle change management to drive automation and improve efficiency.
• Support a team of Client Operations Analysis, regularly monitoring performance and driving culture to create a high functioning support team and a culture of data-driven decision making.
• Collaborate closely with the Client Success, Operational Analysts, …