Manager, Care Coordination - Registered Nurse

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Manager, Care Coordination works closely with leadership to facilitate the delivery of outstanding service and clinical excellence to Teladoc Health members.  Overseeing the supervisors of Care Coordination and Referral Coordination, along with their teams, the manager is responsible for leading the day-to-day clinical operations of the team, ensuring the delivery of high-quality, comprehensive, and patient-centered care. This role involves managing staff, integrating services, and fostering collaboration among internal and external healthcare providers and partners.

Essential Duties and Responsibilities

Manage program planning, implementation and monitoring across people, process, technology and projects including facilitation and coordination with clinical operations, clinical support, population health, value-based care.

• Oversee and manage the performance of the Referral Coordination, Medical Assistant and Nurse Care Coordination teams
  • On-boarding, leading, motivating and developing the Care Coordination team to cultivate a positive and productive workplace environment.
  • Monitoring ongoing performance metrics and quality of all team members, managing the staff to meet or exceed productivity and quality metrics.
  • Developing and supporting ongoing training activities to ensure staff is fully supported to deliver service excellence within each professional scope of practice.
  • Ensuring superior member and client experience which may include communicating directly with members, internal partners or external partners via written, telephone or video communication.
  • Leading the team to meet all service level commitments and turnaround times

• Optimize Care Coordination team processes and efficiency
  • Identify opportunities for program improvement and lead the definition, development, implementation, evaluation and reporting of designated program standards and initiatives.
  • Lead and oversee implementation of related organizational policies and procedures.
  • Collaborate with internal partners, including program, product and development to build and maintain accurate, complete and current documentation tools.
• Meet practice, client and member needs through strategic planning and data collection/analysis
  • Collect, analyze, and interpret data to identify trends, generate insights, and implement process improvement to optimize workflows across the continuum of care
  • Collaborate with partners in Clinical Operations, Population Health, and Integrated Care Delivery to ensure the highest quality, cost effective care is delivered.
  • Ensure program activities are coordinated, aligned and sequenced with other organization strategic objectives and/or other improvement activities.
  • Continually assess external environment and emergence of value-based initiatives, assessing the potential implications and opportunities for Teladoc Health.
  • Monitor the performance of patience care delivery systems by data driven sets of metrics

• Other duties and projects, as assigned

Supervisory Responsibilities

Yes

Qualifications Required for Position

• Bachelor’s degree in Nursing
• Current license as an RN in good standing with unrestricted ability to hold an RN license in all 50 US States.
• 5+ years of people management experience.
• 5+ years of clinical experience in a healthcare setting
• Proficiency in using technology and software programs including Microsoft Word, Excel, Outlook.
• Skilled in organizing and prioritizing work in a fast-paced environment.
• Motivation to meet both personal and team deadlines.

Qualifications Preferred for Position

• Certification in Care Coordination and Transition Management Certification (CCCTM) or Certified Professional Patient Navigation (CPPN) or equivalent
• Experience leading other people leaders
• Outstanding team player & strong interpersonal skills.
• Excellent written and verbal communication skills.

The base salary range for this position is $95,000- $105,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.