Manager, Business Transformation

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Manage a cross-functional team responsible for executing IVR and Telephony business transformation initiatives across the enterprise. Hire, train, coach, mentor, provide feedback, conduct annual reviews, and all matters required by HR. Provide oversight and guidance to team members in order to support the strategic goals of the department. Direct team on the use of tools for business improvement and transformation, and organizational change management.

*Fully remote role with approximately 20-25% travel.

• Lead a cross functional team in the execution of enterprise level IVR and Telephony transformation initiatives. Act as a talent multiplier, leader, mentor, and provides professional development guidance / feedback to direct reports.

• Coach reports as needed to identify, establish, and quantify measurable business benefits (financial/non-financial) achieved as a result of services provided including: business analysis, process analysis and improvement, project management, business/technical transformation, operational excellence, and organizational change management.

• Work with leadership at all levels to gain knowledge of the business / technology, build trust, and demonstrate value. Provide guidance and leadership, and encourage collaboration to diverse, cross-functional stakeholders.

• Create high quality, executive-level presentations and deliverables, demonstrating initiative status, metric trending, KPI performance, and progress towards business objectives.

• Facilitate and support operations staff in the planning, achievement, and tracking of the organizations key strategic initiatives to create a positive impact on KPI performance.

• Oversee full life cycle for various projects ensuring successful implementation , including staff resources, business and systems processes and planning.

• Demonstrate and execute thought leadership through out of the box thinking based in extensive applicable industry knowledge, research and experience.

• Performs other duties as assigned.

• Complies with all policies and standards.

Education/Experience: Bachelor's Degree in a related field or equivalent experience required. 5+ years in at least three of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer journey/experience, organizational change management, IT solution/architecture, project management
required.

Licensures/Certifications: Certified Project Management Professional (PMP)-PMI or Lean Six Sigma or Organizational Change Management preferred.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to …