Manager, Business Systems

United States, HOFFMAN ESTATES, REMOTE, REMOTE

Transformco

USD 100K+ Full Time Mid

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Published 2 weeks ago

Employment Category

Regular, Full-time

Travel Requirements

Moderate (15-30%)

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

Measures, maintains and reports key performance indicators (KPIs) for system performance, ensuring data integrity, system availability and issue resolution aligns with business goals; conducts periodic system reviews and provides insights to drive improvements and support objectives; develops dashboards and reporting tools that reflect system performance metrics
Works with functional teams and end users to identify issues, troubleshoot problems and define business requirements; recommends alternative processes and solutions to address identified needs; ensures proposed solutions align with business goals and end-user expectations
Serves as the key liaison between end users, management and project teams; facilitates communication to ensure system updates meet user needs and support organizational goals; gathers and integrates user feedback to enhance system functionality
Provides operational support for applications, network systems and interfaces; oversees Tier 1 support, including issue coordination, maintenance scheduling and policy clarifications; maintains documentation and processes to ensure effective knowledge transfer for system operations
Translates technical issues into actionable business requirements and designs; develops cost/benefit analyses for potential solutions and prioritizes actions based on business impact; aligns technical solutions with business priorities
Communicates project statuses and system issues with technical teams, development teams and other stakeholders; ensures all parties are informed of system changes and updates; collaborates across departments to maintain alignment on goals
Defines and implements processes for special handling and tactical initiatives; focuses on improving workflows and enhancing system efficiencies; partners with teams to ensure initiatives meet business needs; develops test plans and manages system regression and acceptance testing activities; validates system changes and oversees upgrades to minimize disruptions; reviews implementations to ensure successful outcomes and identifies areas for enhancements
Annually provides necessary data and process review with outside bank auditors, plus internal and external legal teams for contract review and compliance

JOB REQUIREMENTS:

Bachelors Degree
3-4 years of related experience
Up to 25% travel
18 years of age or older

REQUIRED SKILLS:

Technical Support experience
Skill in teaching and training associates on system interaction
Sophisticated analytical skills, with knowledge of local processing environments, database structures and related tools (query, Access, SQL)
General knowledge of overall Brands systems and operations
Skilled at creating user design documentation and reviewing system designs and testing approaches
Knowledge of system development methodology and process for translating business requirements into system requirements
Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations
All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data; if this data is exposed as part of this role, the associate must protect that data as directed and required by the compliance team
Work with internal and external audit teams to ensure compliance with generally accepted accounting procedures
Work with the Brands financial team to ensure compliance with Asset Based Loan (ABL) and banking requirements