Manager, Business Development (Provider)

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview:  The Manager, Business Development will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.  You will facilitate the maintenance and enhancement of the Salesforce environment.  In this position, you will work closely with management and team leaders from across all Inovalon Business lines.

Duties and Responsibilities:

• Manage, mentor, and develop a team of Salesforce developers and administrators;
• Design and implement scalable technical solutions on the Force.com platform across Sales Cloud, CPQ, Service Cloud and Customer / Partner Communities;
• Effectively partner with technology teams to define and implement, scalable and sustainable technical solutions translating business requirements into systems, services, and solutions using Salesforce technologies with best practices in mind;
• Work in a consultative fashion to improve communication, collaboration, and alignment amongst teams inside and outside of the organization;
• Be the lead subject matter expert in driving the industry best practices for the CRM and associated integrated tools;
• Work directly with the business and/or Business Analysts to clarify requirements, address and troubleshoot issues, follow up on tasks and actions needed for projects;
• Manage issues during QA/UAT periods and remediate issues as needed;
• Proactively identify project needs and work on project related tasks to deliver on timeline and budget;
• Work closely with project management to breakdown tasks and plan timelines;
• Be mindful of scope and hours available for project work;
• Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer

Job Requirements:

• Minimum of 5 years work/technical experience within SalesForce.com;
• Strong understanding of the Salesforce Security model with hands-on experience in Salesforce configuration / customization using Apex, Visualforce, Triggers, Scheduled and Batch classes, Salesforce Shield, Lighting web components (LWC);
• Ability to develop technical performance architecture that solves most complex performance issues;
• Ability to demonstrate strong understanding of the Salesforce environment;
• Experience Integrating Salesforce.com with 3rd party solutions;
• Understands project/development life cycle, Contract Lifecycle Management concepts;
• Excellent project management skills and a positive attitude;

• Demonstrate ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards;

• Creative and analytical thinker with strong problem-solving skills;
• Must demonstrate exceptional verbal and written communication skills and communicate effectively at all levels of the organization;
• Strong interpersonal skills: ability to work independently, as well as part of a team. Desire to interact with and help end users;
• Understanding of business and technical process interrelationships is essential; and
• Advanced Excel skills and all MS Office applications.

Education:

• Bachelor’s degree preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5%, typically for training purposes.

Inovalon Offers a Competitive Salary and Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless.  Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

To review the legal requirements, including all labor law posters, please visit this link