Manager, Analytics & Decision Support

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Manager, Analytics & Decision Support

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $92,077 - $115,096

Reporting to the Senior Manager, Specialist Services Committee, the Manager, Analytics & Decision Support manages the SSC’s analytics portfolio that supports SSC initiatives and operations. The Manager has a comprehensive understanding of the SSC workplan and provides leadership to ensure the activities of the analyst team are integrated into SSC’s work plan, aligned with SSC’s strategic objectives, and leverages complementary JCC and Doctors of BC programs and resources.

The Manager will support strategic decision-making at the SSC and SSC leadership levels; oversee the design and implementation of SSC evaluation projects, with the aim of supporting system and organizational learning; provide evaluation support and advice to SSC partners and staff; and oversee the development and maintenance of SSC’s analytics infrastructure, including staff and system capacity, tools, measurement frameworks, reports, and knowledge sharing strategies and activities; and assist with responding to emerging provincial needs and trends.  Day-to-day responsibilities include providing leadership, mentorship and guidance to their direct team; overseeing analyses; and developing frameworks, operational plans and other documentation and meetings materials as required.  

The Manager will demonstrate leadership presence, programmatic expertise and situational awareness, as well as an ability to work collaboratively with diverse internal and external stakeholders (e.g., SSC team members, physicians, Ministry of Health and Health Authority partners). 

WHAT SUCCESS LOOKS LIKE

Leading Through People (I):

• Works with team members to assess developmental needs and provide necessary support and expertise.
• Develops awareness of personal leadership style.
• Ability to identify situations needing attention and is confident stepping in as a mediator if needed.
• Informs team of the reasoning behind decision making to foster trust and stability within the team.

Leading Through Vision (I):

• Quickly immerses self in new ideas, supporting change initiatives by following new directions and providing appropriate information.
• Continuously asks for feedback and ideas on how to do a better job and tries new approaches.
• Sets and keeps team accountable for short, medium and long term team goals.
• Participates in change initiatives by implementing new directions and providing appropriate information and feedback.

Leading to Deliver (I):

• Encourages self-discipline within the team and detail-based decision making.
• Ability to identify processes within areas of responsibility to draft procedures that comply.
• Seeks guidance on aspects of processes that are out of immediate scope.
• Makes decisions based upon all relevant details and accepts responsibility for the effective delivery of service.
• Understands organizational and initiatives’ values, goals and strategies and how they align with and guide daily operations.
• organizational values, goals and strategies and how they align with and guide daily operations.

Leading With Drive (I):

• Exhibits drive and determinations to reach a desired outcome without getting discouraged.
• Assertive and forthright with data that supports their views, and ensures presentations and negotiations are based on sound business logic.
• Continuously measures results against agreed upon timelines and makes decisions in a timely manner.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• A Master’s degree and/or recognized professional designation, and up to six years of progressive and related experience; or a bachelor’s degree with equivalent level of related work experience and specialized training.
• Expertise in evaluation, quality improvement, data visualization, and measurement for results
• Experience in managing a wide variety of projects simultaneously
• Experience planning, evaluation, performance measurement, and change management strategies.
• Excellent analytical skills and ability to solve problems with a high degree of tact and diplomacy
• Excellent writing skills and proven ability to develop clear and concise communication, briefing notes, and reports
• Excellent written and verbal communications skills
• Strong consultation and meeting facilitation skills
• Demonstrated expertise with stakeholder relations, especially related to helping diverse groups to develop and work together towards shared goals and improved collective impact.
• Experience supervising and managing teams in complex systems and working collaboratively with senior and executive management.
• Experience and commitment to team building, staff development and coaching
• Capacity to self-manage a varied, flexible work schedule to meet the needs of participating physicians, while ensuring appropriate work-life balance and the need to meet project deadlines and deliverables. 
• Strong knowledge of healthcare, speciality care system and experience working with physicians, preferred

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.