Manager, AI and Search Experience

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Summary:

Join our team as a Manager, AI and Search Experience, where you will lead initiatives that harness cutting-edge technologies to drive transformation across our business. Your primary focus will be on optimizing Generative AI, Enterprise Search, and virtual agent capabilities to enhance efficiency and elevate customer satisfaction. In this role, you'll design and implement data architectures that facilitate seamless system and capability integrations, specifically for Generative AI tools like virtual agents and chatbots. You'll also be responsible for developing data flows, implementing unified search solutions, conducting thorough testing, and maintaining critical documentation. We are looking for a highly analytical and communicative professional with expertise in Open Search Vector Databases, Generative AI and Large Language Models, AI conversational design in tools such as ServiceNow, and a strong understanding of system architecture and speech recognition. If you are passionate about technology and eager to drive AI innovation, this is your chance to make a significant impact on our business and the workforce we support.

Job Responsibilities:

• Generative AI for Information Retrieval and Enterprise Search Unification: Lead the development and optimization of Generative AI tools to streamline information retrieval, making enterprise data more accessible and driving productivity. Leverage large language models and Open Search vector database architecture to unify multiple enterprise search platforms, ensuring seamless knowledge access across systems.

• AI-Powered Automation and Cross-Platform Integration: Design and implement AI-driven conversation flows that automate support tasks like ticket creation and enhance user experience. Integrate AI capabilities across platforms like ServiceNow, BMS ChatGPT, and OpenAI, creating a unified, cross-platform system for information retrieval …