Manager, Accounting Success - United States

FloQast is a fast growing fintech B2B SaaS company with a customer centric culture. The ideal candidate knows the in’s and out’s of the accounting industry with first hand experience to relate to our customers. This is the perfect position for you if you spend a lot of time thinking about the intersection of technology and human interaction and how it can drive the best customer experience. A Manager, Accounting Success, at FloQast helps oversee a team of Accounting Success Managers focused on delivering great customer outcomes within a target segment.
This is a remote position, open to eligible candidates anywhere in the US.
*Visa sponsorship is NOT available at this time

What You'll Do:

• Lead, recruit, train, inspire and develop your team to be a high performing one that delivers a great customer experience.
• Partner with key internal stakeholders across Sales, Professional Services, Customer Success Operations, and Product departments.
• Drive the collection, aggregation, interpretation, and reporting of organizational performance metrics (NRR, churn mitigation) to guide strategic business decisions.
• Hold weekly 1:1s with direct reports to assist with adoption strategy, churn mitigation, and client escalations.  Perform quarterly performance assessments and annual reviews.
• Assist ASMs on customer calls and coach them through the customer journey and playbook through real-practice, role plays, and the review of Gong recordings.
• Collaborate on change management and process improvement initiatives.
• Ensure all relevant systems are leveraged and maintained and that processes are being followed by all ASMs.
• Identify areas of professional development and maintain a custom curriculum for the team’s continuous advancement.
• Monitor team’s at-risk customers through usage, reporting and analytics and take appropriate actions to manage and/or escalate to an efficient resolution. Own the net …