Management Information Manager

Location: Home-Based
Permanent, Full time
From £45,000 + Benefits

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. 

As the MI Manager, you will be responsible for ensuring that the HAAS workstream owners have the necessary reports and dashboards to successfully deliver the services in alignment with our contractual requirements.

You will be reporting directly into the Head of Performance and Workforce Planning.
 

Your main responsibilities:

• Accountable for the successful deployment of the overall MI solution required in readiness for Operational Services Commencement Date (OSCD)
• Act as MI Lead in all internal and external meetings
• In conjunction with assigned Project Manager, develop a detailed implementation plan and document dependencies, risks, and issues.
• In conjunction with workstream owners identify MI reporting requirements during operations across all benefit types
• Identify reports currently available and reports that require development.
• Oversee requirements gathering, development, testing and documentation of MI Reports
• Accountable for the timely and accurate provision of MI reporting to HAAS workstream leads.
• Act as MI Lead in all internal and external meetings
• In conjunction with the workstream leads identify on-going MI reporting requirements and oversee development, testing and documentation.
• In conjunction with Business Analyst ensure all processes and procedures in relation to MI are documented, tested, and deployed.

What you’ll need to do the role:

• Have excellent communication, presentational and visualisation skills.
• An understanding of MI analysis products including IBM Cognos and Power Bi
• A desire and track record in innovating solutions (including streamlining process and continuous improvement).
• Must be able to demonstrate good analytical skills and a logical approach to problem solving.
• A keen eye for accuracy, a desire to deliver reliability and support a high performing team.
• The ability to take full responsibility for a range of data sources, processes, and stakeholder delivery in a pro-active manner.
• Ability to train others, sharing best practice, skills, and knowledge.
   

What we offer

• Up to 6% contributory pension scheme
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
• Up to 25 days annual leave plus bank holidays

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.