Management Adjuster Team Lead II

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

The Team Lead II is responsible for managing highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.

Key Responsibilities

• Summarizes documents and enters into claim system notes

• Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs

• Frequently conducts calibrations with vendors or staff

• Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams

• Documents a claim file with notes, evaluations, and decision-making process

• Oversees highly complex claims involved in appraisal, arbitration, or mediation

• Oversees highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)

• Oversees highly complex claims that include Public Adjuster involvement

• Advanced knowledge of and may serve as subject matter expert on all regional construction types and related repair methodologies

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job has supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation

Base compensation offered for this role is $66,800-$90,000 [annually] and is based on experience and qualifications.

*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role

At National General, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back …