Mako Robotics Technical Clinical Analyst (Western US)

Work Flexibility: Field-Based

Travel Percentage: Up to 80% travel outside of assigned territory (West), supporting direct or clinical observation

Shift: Monday – Friday, 8:00 AM – 5:00 PM, days/hours may vary depending on customer needs

Come join Stryker, one of the world’s leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!

Who We Want:

Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Strategic thinkers. People who enjoy analyzing data or trends for planning, forecasting, advising, budgeting, reporting, or sales opportunities.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.

What You Will Do:

The Mako Robotics Technical Clinical Analyst (TCA) provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The TCA checks out and approves operational quality of system equipment and instructs customers in the operation and maintenance of the system. This position also serves as company liaison with customer on administrative and technical matters for assigned projects and interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

In addition to maintaining an assigned localized Field Service Territory, the TCA will support nationally providing high-level technical analysis of inconsistent clinical results, execute training of team members, and deliver standardized report outs to senior leadership. The TCA will work closely in accordance with our Fort Lauderdale-based Mako Robotics training and engineering teams to maintain critical level of robotic procedure knowledge, driving the success of our global install base.

Additional responsibilities may require you to:

• Repair, maintain, operate, and clinically use Stryker robotic systems and instrumentation, and schedule and perform required preventive maintenance visits.
• Convey customer feedback (Voice Of Customer (VOC) to R&D and engineering staff. 
• Manage field …