Machine Learning Scientist - Remote Canada or Remote Israel

At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.   Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx

As a Machine Learning Scientist within our R&D organization  you will design, experiment, and deploy data science solutions that will be integrated into Ada’s product. You will work closely with Product Designers, Engineers and other ML Scientists to create delightful and impactful experiences for millions of customers.

We're looking for someone who is passionate about data science and about contributing to a world-class customer service automation platform. You will be expected to develop product features involving machine learning, and will be responsible for writing data pipelines, modelling and experimentation all the way through to deployment. You will also get the opportunity to contribute to improving the team's data science and ML engineering practices.

About You

• Proven industry experience with Generative AI
• 2-5 years of industry experience
• Master or PhD in Machine Learning or a related field is preferred
• Interested in Applied ML Science that includes optimization and R&D for AI-first production systems
• Excellent understanding of Machine Learning principles. Preferably worked on natural language processing (NLP) problems before but not required
• Experienced in designing and tracking efficient and thorough data science experiments
• Robust …