LTD Case Manager

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Working Arrangement

Job Description

Manulife’s Wellness, Disability and Life Team is looking for Canadian Armed Forces Disability Case Managers for our Halifax office (however the role is flexible and remote or hybrid work is optional) 

As a Case Manager for the CAF LTD plan, you will be required to support our plan members across Canada through illness, recovery and return to work by providing them with disability benefits and proactive case management focused on return to work. The role involves the ability to apply critical judgment when determining whether to issue disability payments, strong analytical skills when reading contractual wording and medical information, prioritizing and actioning tasks daily and a considerable amount of telephonic communication.  This role is specific to the opportunity of working with military Veterans who have served our country, and is often rewarding work. 

Responsibilities  

• Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.    

• Actioning daily administrative tasks that would include responding to emails and telephone calls within 24 hours, monitoring tasks associated with caseload and sending out correspondence   

• Assessing claims based on contractual, medical, and vocational barriers 

• Developing strong relationships and frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (ie disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution  

• Writing letters to communicate pertinent benefit related information based on analytical reasoning   

• Demonstrating resiliency, empathy and compassion when listening and communicating with plan members regarding potentially sensitive physical and mental health information that may involve delivering difficult claims related decisions 

What we are looking for

• A bachelor’s degree in a healthcare program or equivalent  

• Background in a health-related field would be an asset  

• The ability to make difficult decisions within tight time constraints 

• Disability management and/or Group Benefit knowledge, an asset  

• At ease with both incoming and outgoing calls 

• Ability to work well as both a team …