Loyalty Knowledge Center Consultant

Let’s be unstoppable together!

Circana is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Learn more at www.circana.com.

What will you be doing?

As a member of the Loyalty FSP (Frequent Shopper Program) knowledge center, you will:

• Provide asset-specific coaching and training along with ad hoc subject matter expertise to support both internal and external clients
• Contribute to the delivery of consulting projects for manufacturers, retailers, and manufacturer-retailer collaborations
• Play an active role supporting the full Gateway sales cycle; teams can call for your support in the selling, onboarding, and engagement phases with manufacturers, as well as in contract renewals and upselling
• Collaborate with fellow Circana and RMC (Retail Manufacturer Collaboration) teams including: commercial sales, Value Delivery, Supply Chain Knowledge Center, and Media Knowledge Center
• Support achieving the team’s objectives to show value to our clients

Job Responsibilities

Provide asset-specific coaching and training along with ad hoc subject matter expertise

• Organize asset-specific client orientation and training
• Provide FSP coaching to internal teams
• Demonstrate the value of Gateways to customers and internal teams by engaging and providing deep asset-specific expertise

Delivery of consulting projects

• Support projects to drive Retail insights team integration into retailer processes
• Attend working sessions with client, answering FSP specific questions and running demos

Supporting the full Gateway sales cycle

• Organize pre-sales information sessions to drive the sales cycle
• Curate content during the sales phase to align on FSP value proposition
• Attend pitch meetings and provide FSP expertise

Collaborate with fellow Circana and RMC teams

• Develop and leverage strong, collaborative relationships with all Circana business units
• Own specific Loyalty FSP cases studies, case study templates, and ROI analysis
• Lead analytics, insights, and report interpretation on collaborative projects

Show value to our clients

• • Establish and track critical metrics to measure progress against loyalty knowledge center initiatives
  • Develop customization for gateway reports, workflows

Requirements

• 4-5 requirements a candidate should have to be considered for the role
• Bachelor’s degree
• 2 to 5 years of relevant experience with retailer loyalty, grocery, CPG, or general merchandise
• 2+ years of demonstrated expertise in translating data and analysis into relevant implications
• 2+ years of experience learning and utilizing various computer software (Unify experience preferred), including Microsoft Excel to plan and execute

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Remote.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.  An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $64,000.00 to $100,000.00.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

You can apply for this role through the Circana Careers website.

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