Loss Mitigation Specialist, Claims

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loss Mitigation Specialist, Claims performs an important role in the organization by performing a variety of activities related to the company’s Loss Mitigation functions. The role is responsible for preparing, reviewing, submitting, tracking and monitoring post-loss mitigation workouts (completed short sales and deed in lieu claims) to ensure all claims are processed timely, accurately and in compliance with investor and insurer requirements.

Essential Functions

• Monitor filed claims to ensure acceptance; research and respond to any suspended or rejected claims.
• Update and send manager spreadsheet reflecting status of completed short sales and deed in lieus.
• Download origination and servicing documents in conjunction with individual Investors and/or insurers for underwriting purposes.
• Provide back-up for corporate advance reconciliations and finalizations of short sale files.
• Assist with the preparation of Trial Payment Plans (TPP’S), Type 1 & Type 2 forbearances, overnight shipping labels, and document copying.
• Track receipt of signed Trial Payment Plan; track plan payments and explain Trial Payment Plan terms to borrowers.
• File Claims for Type 1 Forbearances.
• Request, review, and authorize payments to appraisal companies.
• Enter and upload documents to internal imaging system.
• Assist with month-end Trial Payment Report monitoring and Forbearance Reporting.
• Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter.
• Prepare complete and accurate call notes, written documentation, etc., and update customer files in system.
• Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues.
• Assist with internal and external audit requests.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; college courses or a Bachelor’s degree in Finance, Business or a related field preferred, along with three or more years total back office mortgage servicing experience required, with at least two years working in loss mitigation related roles.
• Working knowledge of mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal …