Loss Mitigation Specialist, Claims

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loss Mitigation Specialist, Claims performs an important role in the organization by performing a variety of activities related to the company’s Loss Mitigation functions.  The role is responsible for preparing, reviewing, submitting, tracking and monitoring post-loss mitigation workouts (completed short sales and deed in lieu claims) to ensure all claims are processed timely, accurately and in compliance with investor and insurer requirements.

Essential Functions

• Monitor filed claims to ensure acceptance; research and respond to any suspended or rejected claims.
• Update and send manager spreadsheet reflecting status of completed short sales and deed in lieus.
• Download origination and servicing documents in conjunction with individual Investors and/or insurers for underwriting purposes.
• Provide back-up for corporate advance reconciliations and finalizations of short sale files.
• Assist with the preparation of Trial Payment Plans (TPP’S), Type 1 & Type 2 forbearances, overnight shipping labels, and document copying.
• Track receipt of signed Trial Payment Plan; track plan payments and explain Trial Payment Plan terms to borrowers.
• File Claims for Type 1 Forbearances.
• Request, review, and authorize payments to appraisal companies.
• Enter and upload documents to internal imaging system.
• Assist with month-end Trial Payment Report monitoring and Forbearance Reporting.
• Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter.
• Prepare complete and accurate call notes, written documentation, etc., and update customer files in system.
• Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues.
• Assist with internal and external audit requests.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; college courses or a Bachelor’s degree in Finance, Business or a related field preferred, along with three or more years total back office mortgage servicing experience required, with at least two years working in loss mitigation related roles.
• Working knowledge of mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
• Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred.
• Strong interpersonal and problem-solving skills.
• Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required.
• Basic math skills required.
• Proficiency with basic internet searches, data entry, Microsoft Word, Excel and Outlook required.
• Familiarity with document retention software; Blitzdoc preferred.
• 10-key by touch strongly preferred.
• Bi-lingual preferred.

Supervision

• Moderate to intermittent supervision required, depending on experience level
• Moderate level of independent judgment and decision-making
• Travel: 0%

Requirements

Physical: Work is primarily sedentary; occasionally walks and/or stands.

Manual Dexterity:  Frequent use of computer keyboard and mouse.

 Audio/Visual:  Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

 Environmental:  Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $20.27/hr to $26.83/hr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

REQ#: LOSSM016594