Loss Mitigation QC Specialist

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loss Mitigation (LM) QC Specialist plays an important role in the organization by performing a variety of tasks related to the company’s Loss Mitigation functions. The role is responsible for acting as Quality Control subject matter expert in the Loss Mitigation area, including Call Quality monitoring activities. The LM QC Specialist performs a secondary review of Loss Mitigation evaluation decisions, including cancelation, approval, or denial outcomes. This position requires expertise in performance of financial evaluations, timeline management and understanding of regulatory, investor, or insurer regulations/guidelines.

Essential Functions

• Audit files and verify calculations performed by other Loss Mitigation Specialist to ensure compliance with investor/insurer guidelines, CFPB/regulatory requirements, and internal policy/procedures.
• Perform quality control review of modification documents, secondary review of approval or denial decisions, and all other pertinent qualifying information for performing an analysis of workout options.
• Review and verify previous partial claims, modification terms, valid denial or approval decisions, and proper appeal verbiage and timelines.
• Ensure the proper classification of recoverable/non-recoverable fees, along with accurate and timely processing of
• Review all income/expense amount and ratio calculations, while ensuring compliance with regulatory requirements and investor/insurer guidelines.
• Ensure complete and accurate documentation of the evaluation within the servicing
• Assist with internal and external
• Actively participate in QC activities and projects designed to improve business
• Monitor call recordings/screen capture and complete Call Quality scorecards based on defined quality/compliance
• Focus on identifying opportunities to improve QC/Call Quality processes, while espousing continuous improvement
• Provide feedback related to QC findings, trends, and training opportunities to improve business performance through the establishment of regular meetings.
• Perform all tasks in compliance with applicable regulatory standards, guidelines, and rules established by the company, investors, state and federal regulatory authorities, and local ordinances.
• Stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements.
• Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly and when promised.
• Maintain compliance with procedure manual to ensure internal procedures comply with investor and regulatory
• Recommend policy/procedural changes/enhancements to improve operational accuracy and
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; college courses or a bachelor’s degree in finance, business, or a related field preferred.
• A minimum of five years of back-office mortgage servicing and loss mitigation home retention/liquidation experience required.
• Strong working knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance, and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
• Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA
• Ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Strong project management, interpersonal, and problem-solving
• Highly organized and detail oriented; ability to evaluate and audit a high volume of
• Ability to work in a fast-paced, metrics-driven
• Advanced math skills.
• Proficiency with basic internet searches, data entry, Microsoft Word, Excel, and Outlook.
• Familiarity with document retention software; Blitzdoc
• 10-key by touch strongly preferred.

Supervision

• General to intermittent supervision required, depending on experience level.
• Moderate level of independent judgment and decision-
• Travel: 0%

Requirements

Physical: Work is primarily sedentary; occasionally walks and/or stands.

Manual Dexterity:  Frequent use of computer keyboard and mouse.

Audio/Visual:  Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental:  Remote environment – dedicated workspace with high-speed internet connection.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $22/hr - $29/hr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

REQ#: LOSSM016681