Loan Servicing Specialist – Corporate Advance & Modifications

The Loan Servicing “LS”– Corporate Advance & Modifications “CAM” Specialist is responsible for activities and operations related to the completion of a loan modification system changes and cash applications. The LS CAM Specialist will have advanced skills and techniques relative to the system changes for a modification of mortgage loans, for the purpose of reducing delinquency/default/foreclosure. The LS CAM Specialist will also complete various duties surrounding corporate advances including Invoice Management, Onboarding/Deboarding of Corporate Advances, Corporate Advance reconciliation and breakdowns, Corporate Advance charge off reviews, Corporate Advance Claim reviews and all other functions associated with corporate advance. This role is within the Special Loans department and is a cross over and multi-function support is expected. This role supports the loan modification process along with Special Loans related activities that may involve, credit reporting, special products, cash management and other loan servicing processes.

Core Values are our foundation. Our ideal candidate is first and foremost a Core value fit within our organization.

About Servbank:

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Key Duties and Responsibilities:

• Receives, reviews, and evaluates requests received regarding Special Loans modification functions following the necessary procedures.
• Maintains and follows procedures outlined by the investors and/or clients
• Responsible for modification system changes
• Responsible for partial claim figures and application
• Provide superior customer service and work well with all internal and external customers.
• Capable of adapting to changing situations as well as the ability to show strong initiative and use good judgement to make sound decisions
• Ability to problem solve and research issues when needed in an organized and detail orientated manner
• Responsible for system changes and understanding of loan modification terms
• High aptitude with math and ability to calculate items accurately
• Responsible for repurchase figure calculations
• Maintain modification email box and queues and respond to emails timely
• Responsible for system changes related to deferrals and second UPB’s
• Corporate Advance system maintenance
• Corporate Advance reconciliation
• Corporate Advance control reporting review
• Corporate Advance charge off and claim review + recon
• Reviewing, approving, adding, Invoices within Invoice Management within deadlines
• Maintaining invoicing communications with various vendors
• Collaborate with offshore business partners
• Collaborating with boarding partners and new/prior servicers to obtain images/docs/program/map/validate corporate advances at onboarding and deboarding.
• Maintaining and updating rules within invoice management
• Perform additional responsibilities as needed
• Documents MSP workstations
• Review documents required for modification to ensure regulatory, investor and company requirements are met
• Reviews modification agreements for accuracy
• Works with all internal and external parties to resolve any outstanding conditions to complete a timely implementation of modifications

• Support to the credit reporting area within Special Loans
• Corporate Advance reconciliation reviews, reclasses, research, breakdowns
• Special Loans support
• ·Loan Servicing support

Additional:

• Two (2) plus years of mortgage servicing experience in similar role: Modifications system changes and/or mortgage servicing corporate advance experience.
• MSP Experience (2 years), preferred
• Microsoft Office proficiency
• Thorough knowledge of State and Federal requirements as defined, but not limited to CFPB, GSE, FDIC, GNMA and Investor rules and regulations.
• Knowledge of GNMA, FNMA, FHLMC, and various other investor modification guidelines
• Invoice Management expertise, preferred
• Excellent written and verbal communication skills
• Ability to multi-task while still maintaining careful attention to detail
• Ability to operate both independently and as part of a team
• Ability to organize and prioritize work in a fast-paced environment

Education:

• Associate’s degree or equivalent experience in a related field.
  

EEO Statement: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.