LMS Admin-Training Coordinator - Seattle, Washington, United States

POSITION SUMMARY:

This role, sitting on the Milliman, Global Corporate Services (GCS) Learning and Development Team, will provide administration for our Learning Management System (LMS) as well as coordination of our training programs. LMS responsibilities include managing content, maintenance, customer service, troubleshooting, training manuals, development/ adding new functionality, vendor management, record keeping, permissions and access, reporting, e-commerce and other responsibilities related to the LMS. You are the primary liaison with the LMS vendor. Training Coordinator responsibilities include the overall coordination of in person and virtual classroom training and programs (Mentorship, Leadership Development, Management, etc.) on the L&D team.  This includes all aspects of in-person and virtual training coordination, Zoom/MS Teams hosting, communication, scheduling and registration management, coordinating onsite training in partnership with our Meetings team, speaker contracts, and training follow up processes.

RESPONSIBILITIES:

Learning Management System (LMS):

• Manage and operate various technologies used in the delivery of instructional and interactive programs and courseware (LMS/LCMS, SharePoint, virtual learning platforms)
• Manage system configuration and process improvements.
• Compliance and tracking to LMS governance.
• Act swiftly to manage system challenges or unexpected issues with internal clients.
• Oversee curricula, catalogs, and assignment profiles.
• Gather continuous improvement opportunities based on needs of the business, identified operational opportunities, etc.
• Consult with practices for learning or compliance learning paths.
• Manage and track new hire and group assignments.
• Primary responder to email help inquiries.
• Manage access and permissions.
• E-Commerce development and management.
• Maintain and build LMS training manuals/SOPs.
• Work with the practices to create, understand, and maintain dashboards, reports, and metrics.

 Training Coordination:

• Maintain annual program timelines and planning calendars.
• Participate/Lead meetings regarding long-term programs, including Leadership, Mentorship, and more.
• Communications, registrations, training scheduling, follow-up, monthly resources and follow-ups, software upkeep.
• Create ILT/VILT sessions in LMS.
• Track attendance of ILT/VILT sessions in LMS.
• In partnership with L&D team, develop and maintain training calendars.
• Communicate with practices and employees regarding training schedules and programs.
• Update SharePoint pages with applicable training program information.
• Provide administrative support for training initiatives, including ordering/shipping materials and expense reporting/tracking.
• Proactively shares relevant data, provides updates, and follows up on items.

SKILLS & QUALIFICATIONS REQUIRED:

• Bachelor’s Degree in a related field.
• The ideal candidate must have a minimum of 3 years of LMS management experience in a complex corporate structure.
• The ideal candidate must have minimum 3 years of Training Coordination experience, managing multiple programs.
• The ideal candidate must have experience managing an LMS system –Absorb or similar.
• The ideal candidate must have experience creating training dashboards.
• The ideal candidate must have experience testing set-ups to ensure correct functionality.
• The ideal candidate must have expert proficiency in MS Office 365.
• The ideal candidate must have standard and adhoc reporting – Metric tracking.
• Must be able to engage with end-users with patience, in a professional and inquisitive manner.
• Must be able to work with multiple personalities maintaining a professional demeanor.
• Must have superior organization and communication skills.
• Must have demonstrated experience publishing and tracking eLearning courses in an LMS.
• Must have excellent planning and documentation skills with meticulous attention to detail.
• Must be process driven, with the ability to recommend and implement changes for process improvement.

SKILLS & QUALIFICATIONS PREFERRED:

• Project Management training/certification (CAPM, PMP, etc).
• Knowledge using SCORM, AICC- API knowledge.

LOCATION:

This is a remote position. The expected application deadline for this job is June 30th, 2024. 

COMPENSATION:

The salary range for this role is $54,000 to $106,000, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.

BENEFITS:

At Milliman, we focus on creating an environment that recognizes – and meets – the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners.
• A 401(k) plan with matching program, and profit sharing contribution.
• Employee Assistance Program (EAP).
• A discretionary bonus program.
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked.
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period.
• A minimum of 8 paid holidays.
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage.
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs.

ABOUT MILLIMAN:

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

EQUAL OPPORTUNITY:

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.