Live Services Agent I

About Schedule Engine 

Do you want to reinvent a trillion-dollar industry? Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home services industry. Being radically better requires new end to-end solutions for both businesses and consumers. 

Schedule Engine has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Schedule Engine now is a once-in-a-lifetime career opportunity for anyone passionate about making a difference and making history in business and consumer technology. 

Key Qualifications 

• Support clients throughout their live services lifecycle with Schedule Engine. Support internal teams with subject matter expertise related to Live Services Understand and act on related issues that stem from Live Services tickets. Liaise with and Document issues and needs to be acted on by the Live Services QA team.

• Manage a rotating roster of concurrent client relationships, each at a different stage of development and subscribed to different product bundles. 

• Document and maintain client records, particularly with regards to support requests. 

• Understand client use cases and provide expertise on how Schedule Engine Live Services can be leveraged to meet and exceed their goals. 

• Assess the need for software feature enhancements and document as needed; partner with product and development teams as the voice of the customer. 

• Document development tasks/bugs and share requirements and for the development/product team. 

• Participate in daily agile standup meetings, sharing status of client implementations as they pertain to development team workload. 

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution 

• Professional written and interpersonal skills are essential when communicating with customers and clients 

• Ability to prioritize and manage several milestones and projects efficiently 
   

Specific Requirements 

• Must have a general understanding of customer/agent journey within Connect. Must have a general understanding of the emergency escalation process. 

• Must have a general understanding of Internal Admin Portal 

• Must have a strong working relationship with the Live Services team due to the collaborative nature of this role 

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing …