Lien Release Coordinator

The Lien Release Coordinator works closely with the Bank’s release vendor to ensure lien releases are processed timely and accurately in accordance with state and regulatory requirements. The role will provide ongoing opportunities to apply critical thinking and industry knowledge to resolve a variety of title and servicing exceptions. 

In addition, the Lien Release Coordinator will also partner with our numerous and growing list of sub-servicing clients to order and close out the custodial files for all Paid in Full (PIF) loans.

About Servbank:

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

• Provides training as required.
  • Work with/coach offshore staff on various support processes.
• Monitors and maintains Lien Release Inbox.
• Records, monitors, and reports trending deficiencies and required remedies, including steps taken to resolve issues.
  • Manage Excel exception reports through use of formulas to combine updated reports with prior commentary.
• Through internal reporting the Lien Release Coordinator manages the Lien Release process which includes requests, the timely process and review of all release exceptions in collaboration with the Bank’s third-party vendor, and all questions and      corrections needed.
  • Review loan level exceptions to identify curative actions. (chain of title review and correction)
  • Work with various parties to source curative measures. 
  • Engage with clients and prior lenders to acquire needed images and documents to support the lien release. 
• Works directly with document custodians order and close out the custodial files for all Paid in Full (PIF) loans.
  • Generate specified GSE collateral release forms and facilitate document release with client and/or custodian.
• Assists with the response and delivery of action plans for Lien Release audits as requested-daily/monthly/quarterly.
• Responsible for overseeing the lien release process to include timely release for all loans that PIF or otherwise requested. Included in these responsibilities are to ensure the timely delivery of appropriate reports delivered to the custodian and vendor to process releases plus the handling of any cases that require increased research through vendor threads.
• Coordinates new responsibilities and any applicable proactive measures needed with the Default Admin Manager.
• Handles customer escalations for team with Default Admin Manager and VP of Default Admin.
• Serves as a point of contact to communicate and resolve common issues with Default Admin and other departments.

Minimum Requirements:

• High School degree or GED
• Familiarity with MERS Online (preferred, not required)
• Experience within the mortgage industry, specifically MERS or title curative (preferred, not required)
• Proficiency in MS Office Suite, including excel
• Ability to effectively communicate verbally and in writing
• Excellent listening and organizational skills
• Provide superior customer service and work well with all internal and external customers
• Client-centered focus and sub-servicing focus
• Capable of adapting to changing situations as well as the ability to show strong initiative and use good judgement to make sound decisions.
• Ability to work in a fast-paced and fast-growing environment
• Ability to multi-task and manage time effectively to meet deadlines and manage multiple priorities.
• Ability to problem solve and research issues when needed in an organized and detail orientated manner.

EEO Statement

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.