Licensing Coordinator

About Medallion

Healthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over three years, our platform has become an industry standard powering hundreds of healthcare companies to reduce administrative burden for tens of thousands of providers across the country. To date, Medallion has saved over 500,000 administrative hours for our customers!

Founded in 2020, Medallion has raised $85M from world-class investors like Sequoia Capital, Google Ventures, Spark Capital, Optum Ventures, and Salesforce Ventures.

About the role

Our Licensing Team is core to our business and is responsible for making sure licensing runs smoothly. The Licensing Coordinator is responsible for managing a queue of licensing requests from the licensing team and mailing those requests promptly. Adherence to a strict SLA is required.

We're looking for optimistic self-starters, who work well independently and in a team environment. This role requires performing consistent, routine tasks daily, so we are seeking someone who thrives in a structured and predictable work environment. If this sounds like you, we'd love to hear from you!

Compensation for this role is between $18/hr - $23/hr depending on location and level.

What you'll do

• Review & maintain a queue for completeness and accuracy based on requirements outlined for Licensing by state. 
• Data entry of various PSV licensure requests - both online & paper
• Process a high volume of printing with supporting documentation for licensure requests.
• Ensure timely completion of mailed items based on workload and monitoring of files for completion
• Communicate with providers to request missing information and answer email correspondence & inquiries from clients. 
• Additional work with application submissions, email address changes, and various special projects on an as-needed basis
• Tracking mail delivery via USPS/FedEx mail carriers
• Coordinating phone calls for email address changes that are time-sensitive.
• Coordinates with Licensing Specialist to escalate stagnant files
• Manage PrintScan appointments for providers
• Completing criminal background checks as directed by provider type and state boards
• Ability to travel to post office frequently

Qualifications

• Experience in healthcare-related fields with some familiarity with medical licensing.
• Attention to detail, organizational and time management skills
• Knowledge of Google Suite, proficient computer literacy
• Strong customer service/communication skills
• Critical Thinking & Problem Solving - find solutions to complex requirements
• Familiarity with USPS and FedEx
• Ability to travel to mailing carriers