Licensed Telephonic Counselor – Evernorth Health Services - Remote, NC

Evernorth Behavioral Health

Job Description Case Management Lead Analyst (Licensed Telephonic Counselor)

JOB TITLE: Case Management Lead Analyst (Licensed Telephonic Counselor)

JOB BAND: 3

DEPARTMENT: Clinical Operations-Clinical

UNIT/SECTION: 24/7 Military OneSource, Non-medical Counseling  

REPORTS TO: Non-medical Counseling Manager (Supervisor)

ROLE SUMMARY:

A great opportunity to help military members and their families!

This position is responsible for providing confidential behavioral health consultations and 1-12 fifty minute sessions of non-medical counseling (EAP) to members of the military and their family.  Non-medical counseling is focused on a specific issue or concern and includes developing strategies and solutions, building on the participant’s strengths, accessing support systems, and utilizing community resources. Sessions are provided telephonically, via video or secure chat and are intended to be solution focused and short-term.

Non-medical Counseling topics are varied but often include the following issues:

• Stress
• Transition/Relocation
• Grief and loss
• Employment issues
• Marital/couple conflict or communication
• Parent-Child Relational Problems
• Academic or Educational problems
• Problems related to Primary Support

The successful candidate will have demonstrated excellence with solution focused therapy with a passion to deliver a service experience that exceeds the participant’s expectation. The team works in a fast-paced environment, on a queue, taking non-medical counseling calls in the moment, as well as through scheduled appointments.  The team is staffed 24/7 in support of the schedules of miliary members around the world. This role offers a great salary with an excellent benefits package that starts your first day of employment including a continuing education program with funding and extra leave time.

Duties and Responsibilities:

• Provide participants with confidential, non-medical counseling services
• Assess the participant’s immediate risk and biopsychosocial needs
• Provide appropriate referrals for resources and treatment
• Use clinical expertise, professional judgment and best practices
• Execute duty to warn/mandated reporting processes
• Partner with peers and leaders promoting and embracing a culture of change; supporting all parties through the change process 
• Demonstrate the ability to be agile and flexible in work process.
• Deliver excellent clinical judgment and interpersonal communication skills
• Understand confidentiality and privacy regulations
• Demonstrate excellent verbal and written communication
• Display knowledge and understanding of the military lifestyle and culture while maintaining the highest degree of sensitivity, compassion and respect for Service Members and their families.

Qualifications:

• Must be a U.S. Citizen
• Master’s degree or PhD from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling
• Current, valid, unrestricted counseling license/certification from a State, D.C., a U.S. Commonwealth, or a U.S. Territory that grants the authority to provide counseling services as an independent practitioner in their respective fields
• Ability to meet the expectation to sit / apply for cross-licensure in additional state(s). Licensure costs will be fully covered by the company upon hire
• Minimum 4 years post masters clinical experience as a mental health and/or substance use clinician with demonstrated understanding of multiple therapeutic modalities, including brief therapy.
• Knowledge and experience with Employee Assistance Programs (CEAP certification optional)
• Knowledge and experience in crisis management
• Solid understanding of Z-codes
• Proficient with multiple software and system applications.
• Demonstrated ability to set priorities including, but not limited to time management and organizational skills
• Ability to manage own caseload and coordinate all assigned cases  
• Passion for helping the military community
• Understanding of miliary life and culture

REQUIRED WORK HOURS:

Full time job with a minimum of forty hours per week five days a week.  Shift days and times may vary due to business need.  All staff schedules include rotating shifts, weekends and holiday time. 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 65,500 - 109,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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