Licensed Telephonic Counselor - Evernorth Health Services - Remote (California)
California Work at Home
Evernorth Behavioral Health
Job Description Case Management Lead Analyst (Licensed Telephonic Counselor)
**Licensed in multiple states strongly preferred**
JOB TITLE: Case Management Lead Analyst (Licensed Telephonic Counselor)
JOB BAND: 3
DEPARTMENT: Clinical Operations-Clinical
UNIT/SECTION: Military OneSource, Non-medical Counseling
REPORTS TO: Non-medical Counseling Manager (Supervisor)
ROLE SUMMARY:
A great opportunity to help military members and their families!
This position is responsible for providing confidential behavioral health consultations and 1-12 fifty minute sessions of non-medical counseling (EAP) to members of the military and their family. Non-medical counseling is focused on a specific issue or concern and includes developing strategies and solutions, building on the participant’s strengths, accessing support systems, and utilizing community resources. Sessions are provided telephonically, via video or secure chat and are intended to be solution focused and short-term.
Non-medical Counseling topics are varied but often include the following issues:
Stress
Transition/Relocation
Grief and loss
Employment issues
Marital/couple conflict or communication
Parent-Child Relational Problems
Academic or Educational problems
Problems related to Primary Support
The successful candidate will have demonstrated excellence with solution focused therapy with a passion to deliver a service experience that exceeds the participant’s expectation. The team works in a fast-paced environment, on a queue, taking non-medical counseling calls in the moment, as well as through scheduled appointments. This role offers a great salary with an excellent benefits package that starts your first day of employment including a continuing education program with funding and extra leave time.
Duties and Responsibilities:
Provide participants with confidential, non-medical counseling services
Assess the participant’s immediate risk and biopsychosocial needs
Provide appropriate referrals for resources and treatment
Use clinical expertise, professional judgment and best practices
Execute duty to warn/mandated reporting processes
Partner with peers and leaders promoting and embracing a culture of change; supporting all parties through the change process
Demonstrate the ability to be agile and flexible in work process.
Deliver excellent clinical judgment and interpersonal communication skills
Understand confidentiality and privacy regulations
Demonstrate excellent verbal and written communication
Display knowledge and understanding of the military lifestyle and culture while maintaining the highest degree of sensitivity, compassion and respect for Service Members and their families.
Qualifications:
Must be a U.S. Citizen
Master’s degree or PhD from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling
Current, valid, unrestricted counseling license/certification from the state of California that grants the authority to provide counseling …
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Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Benefits/Perks401(k) with company match Annual bonus plan Company Paid Life Insurance Comprehensive range of benefits Dental Life Insurance Medical Minimum of 18 days of paid time off per year Paid holidays Paid Time Off Tuition reimbursement Vision Well-being and behavioral health programs
Tasks- Continuing Education
- Ensure confidentiality
Behavioral health Case Management Clinical Clinical expertise Clinical Judgment Communication Crisis Management Insurance Interpersonal Interpersonal Communication Operations Organizational Pharmacy Time Management Verbal and written communication Written communication
Experience4 years
EducationCommunication DO Master's degree Ph.D.
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9