Licensed Property & Casualty Customer Service Agent

Our Qualfon Mission: 

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. 

 

What we offer: 

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• All team members can further their education and earn a college degree through Qualfon University

• Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values

• Team members have FREE access to personal and professional support through our care coaches.

• Majority of shifts are 40 hours per week.

• Medical, dental benefits, vision, and life & accident insurance for full-time employees

• Competitive wages: $21.00 - $21.84 per hour (actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location)

• Paid Time Off (PTO)

 

What will you be doing:

• Respond to customer inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner

• Processing payments, cancellations, resolving billing issues and inquiries. Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores

• Follow scripting to promote recurring payments and self-service options

• Strong capacity to retain information

• Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.

• Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude

• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.

• Ensuring KPI's are met

 

What skills you’ll need:

• Active Personal Lines or Property & Causality Insurance License in the state you reside

• 1 -2 year of customer service experience

• Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail

• Excellent verbal and written communication skills. Must have a pleasant speaking voice, good articulation, annunciation, and clear diction.

• Strong multi-tasking skills: in this role you will need to actively listen while simultaneously entering information into Allstate’s system

• Proficient written and verbal communication skills including professional email and telephone etiquette.

• Must be highly organized and flexible, as well as able to work independently and in a self-directed manner

• Proficiency with Windows PC applications including …