Licensed Customer Service Agent

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).

• Forbes' America's Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin is expanding our customer base and we are looking for new Kinfolk residing in Mountain and Pacific time zones! As a Customer Service Agent, you’re the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email, too. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Property & Casualty insurance License. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and hope you will be part of our growth in 2025!

A day in the life could include: 

• Interacting with current policyholders via phone, email, and chat

• Contacting customers banks/mortgage to obtain additional details

• Creating/updating policies for customers to review

• Submitting payments/issuing refunds

• Educating customers on policies and coverages

I’ve got the skills… but do I have the necessary ones?

• An active Property & Casualty (P&C) insurance license

• Superior customer service skills

• Empathy towards others

• Ability to work in a fast paced environment with limited structure

• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time

• A need for efficiency, always looking for ways to make processes better

Availability to work our following shifts (will be …