Learning Management System (LMS) Senior Associate

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM is seeking a The Learning Management System (LMS) Senior Associate to play a pivotal role in supporting the development and implementation of learning-related operational business processes, with a particular emphasis on compliance training. This position involves close collaboration with various stakeholders within the learning teams, as well as key partners in other departments, to analyze, design, implement, and evaluate the operational processes, policies, and technology necessary to support the firm’s learning strategy.

Primary Responsibilities:

• Consultation and Analysis: Collaborate with key stakeholders to identify gaps and challenges within department operations, gather requirements, assign high-risk courses to large, complex populations, and utilize advanced Excel skills to manage data effectively. Develop solutions that support cross-functional operational excellence.
• Compliance and Reporting: Execute compliance tasks within the LMS, prepare reports, updates, and communications, assist in the development and implementation of workflows, and review their effectiveness. Participate in special projects related to the learning strategy.

Essential Duties:

• Project Management (15%): Create and execute multiple project plans for learning execution, including the development of detailed timelines to meet established deadlines for department operations. Resolve and/or escalate issues in a timely manner.
• Stakeholder Consultation (15%): Serve as a consultant and advisor to key stakeholders, collaborating on and defining technical solutions and data requirements that support consistent cross-functional or cross-department operations. Act as an LMS Subject Matter Expert (SME) to provide guidance and troubleshooting to stakeholders and learners.
• Operational Analysis (25%): Proactively analyze LMS operations and workflows, identifying gaps and areas of opportunity. Address communication and operational issues arising during day-to-day administration activities, making recommendations for process improvements to enhance efficiency and customer service.
• Research and Networking (5%): Stay current on trends and potential solutions for efficiencies by researching, attending learning sessions, and maintaining connections with internal and external networks.
• Task Execution (35%): Accurately and timely execute tasks in a highly complex and high-risk environment on LMS and other tools, including: Collaborating with stakeholders to …