Learning Management System (LMS) Senior Associate

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM is seeking a The Learning Management System (LMS) Senior Associate to play a pivotal role in supporting the development and implementation of learning-related operational business processes, with a particular emphasis on compliance training. This position involves close collaboration with various stakeholders within the learning teams, as well as key partners in other departments, to analyze, design, implement, and evaluate the operational processes, policies, and technology necessary to support the firm’s learning strategy.

Primary Responsibilities:

• Consultation and Analysis: Collaborate with key stakeholders to identify gaps and challenges within department operations, gather requirements, assign high-risk courses to large, complex populations, and utilize advanced Excel skills to manage data effectively. Develop solutions that support cross-functional operational excellence.
• Compliance and Reporting: Execute compliance tasks within the LMS, prepare reports, updates, and communications, assist in the development and implementation of workflows, and review their effectiveness. Participate in special projects related to the learning strategy.

Essential Duties:

• Project Management (15%): Create and execute multiple project plans for learning execution, including the development of detailed timelines to meet established deadlines for department operations. Resolve and/or escalate issues in a timely manner.
• Stakeholder Consultation (15%): Serve as a consultant and advisor to key stakeholders, collaborating on and defining technical solutions and data requirements that support consistent cross-functional or cross-department operations. Act as an LMS Subject Matter Expert (SME) to provide guidance and troubleshooting to stakeholders and learners.
• Operational Analysis (25%): Proactively analyze LMS operations and workflows, identifying gaps and areas of opportunity. Address communication and operational issues arising during day-to-day administration activities, making recommendations for process improvements to enhance efficiency and customer service.
• Research and Networking (5%): Stay current on trends and potential solutions for efficiencies by researching, attending learning sessions, and maintaining connections with internal and external networks.
• Task Execution (35%): Accurately and timely execute tasks in a highly complex and high-risk environment on LMS and other tools, including: Collaborating with stakeholders to gather, clarify, and review learning data and requirements; entering complex compliance and learning data into systems with high accuracy and attention to detail; and conducting quality assurance on their own work and the work of others, ensuring workflows and tools function appropriately.
• Other Duties (5%): Perform other duties as assigned.

Qualifications:

Education/Certifications:

• Preferred: Bachelor's degree in communications, education, instructional design, human resource development, or a related area.

Technical/Soft Skills:

• Required: Proficiency with Microsoft Office suite, advanced Excel skills, strong interpersonal and communication skills, strong problem solving and analytical skills, attention to detail, ability to work under pressure to meet established goals, and strong organizational skills.

Experience:

• 2+ years of relevant experience
• Practical knowledge of training implementation and employee development.
• Experience managing multiple projects and stakeholders concurrently.
• Client service or issue resolution experience.
• Experience compiling and reviewing complex data to make business decisions.
• Experience with compliance training (preferred)

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.