Learning Facilitator

Application Deadline:

Address:

Job Family Group:

Delivers learning strategies, courses and programs, including soft skills and coaching workshops, to enable leaders and employees to meet performance objectives aligned with enterprise and business/group goals. Delivers training programs to increase efficiency and effectiveness, support the maximization of employee performance, and improve the customer experience.

• Develops learning facilitation solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on facilitation of learning and performance solutions.
• Consults with the business to assess performance gaps and business learning requirements and proposes solutions that optimally fit and deliver business outcomes.
• Acts as an advocate for the development and delivery of focused learning solutions based upon industry leading adult learning principles and skill building.
• Creates a learning environment that is collaborative, open and supportive to enable learners to ask questions, challenge and take full advantage of the learning opportunity.
• Plans/coordinates learning sessions (e.g. schedules and participant registration, materials preparation, equipment, etc.)
• Facilitates courses, learning programs and strategic assignments through a variety of delivery methods including face to face and virtual classroom; programs and courses cover a broad range of content across BMO (e.g. sales and service, technology, process management, new employee orientation, leadership development).
• Measures outcomes of learning sessions and provides feedback to internal and external stakeholders.
• Collaborates with internal stakeholders on course design from a facilitation perspective and to support the development of and implementation of course accreditations.
• May network with industry contacts to gather, identify, and integrate competitive insights and best practices.
• Builds effective relationships with internal/external stakeholders.
• Provides input into the planning and implementation of learning solutions.
• Analyzes data and information to provide facilitation insights and recommendations.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically, 1-2 years of relevant experience and post-secondary degree in related field of study or equivalent combination of education and experience.
• Certification in Facilitation preferred.
• Facilitation skills-In-depth.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - …