Learning & Development Operations Associate

About Us

Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California, Arizona, Colorado, Texas, Georgia, North Carolina, Florida, and Virginia. We’re the fastest-growing pet health & wellness startup in the country and would love you to join us in building the nation’s beloved pet brand.

Who We Are

We’re a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We’re a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you’re ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world.

About This Role

We are seeking a skilled Learning & Development Operations Associate to support the design, organization, and promotion of our educational programs. This role requires expertise in LMS governance, management, and deployment, along with strong capabilities in content development, instructional design, and program operationalization. You will assist in the creation, organization, and deployment of educational assets to ensure a seamless learning experience.

This role is ideal for a detail-oriented and tech-savvy learning professional who thrives in a fast-paced environment and is passionate about learning technologies, operational excellence, and talent development.

Role & Responsibilities

• Collaborate with subject matter experts to design, develop, and update training materials, ensuring alignment with business goals and industry best practices. 

• Strong capabilities in content development, instructional design, and program operationalization. 

• Oversee internal customer service, ensuring smooth enrollment, assignment, and scheduling of grooming coursework, while tracking student progress to ensure timely completion.

• Oversee daily operations of the learning management system (LMS), including user management, content uploads, and system troubleshooting.

• Manage training registrations, track attendance, and follow up with participants as needed.

• Develop and maintain training schedules, coordinating logistics for both virtual and in-person training sessions.

• Drive internal marketing and branding efforts to encourage the adoption of new education initiatives and programs among key audiences.

• Foster a strong learning community, particularly within the groomer population, by promoting peer-to-peer knowledge sharing and team collaboration.

• Regularly update and refresh training content to keep it aligned with organizational goals and industry best practices.

• Generate and analyze reports on learning activities, user progress, and system usage to provide insights for continuous improvement.

Qualifications & Experience

• 3+ of experience in Learning & Development, LMS administration, instructional design, and/or training program management, or relevant experience. 

• Ability to work both independently and as part of a team.

• Experience adapting in a dynamic and fast-paced startup environment.

• Ability to quickly learn and become proficient with company tech systems.

• Excellent time management skills with a proven ability to meet deadlines.

• Grooming knowledge a plus, not requirement.

Compensation & Benefits

• Competitive Base Salary: $75K-$85K, based on experience. 

• Comprehensive medical, dental, and vision insurance.

• Retirement Savings Plan to support your future.

• Pet Insurance to keep your furry friends healthy.

• Monthly cell phone stipend to stay connected.

• ClassPass membership to support your fitness and wellness goals.

Equal Opportunity

Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are.

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