Learning Content Specialist

Ironclad is the #1 contract lifecycle management platform for innovative companies.  Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. 

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.  We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

We're looking for a Learning Content Specialist with willingness to explore content creation in multiple formats as part of our customer education program. In a role with a blend of responsibilities across multiple teams, you'll collaborate on our Academy and Help Center to build the content our customers use to learn while working closely with our Senior Technical Writer. This position offers a chance to expand and fine-tune your content design skills and put them to work in helping users adopt Ironclad successfully.

What You Will Be Doing:

• Design engaging learning materials, including videos, help articles, and live training sessions. Craft clear, written instructional materials for end-users, incorporating instructional design best practices.

• Ensure Academy and Help Center content is regularly maintained and updated. Work collaboratively with related teams to give feedback, troubleshoot and address issues within enablement systems.

• Coordinate with cross-functional teams to align educational content to product updates, working in partnership with the Senior Technical Writer to maintain consistency in tone and quality. Collaborate with subject matter experts for content accuracy and relevance. Facilitate communication between the Academy and Help Center teams to synchronize content creation efforts.

• Apply existing or drafted content for a topic to multiple delivery contexts to align with differing levels of technical documentation & training

Key Skills:

• 2+ years with multimedia content development (e.g., videos, instructional graphics)

• Tech savvy, analytical, and able to communicate complex business software processes appropriately

• Experience with content update and maintenance practices or any experience with content design tools (Camtasia, Adobe, Articulate, MadCap Flare, WordPress, Learning Management Systems)

• Ability to manage stakeholders with diverse needs and points of view

• Proven track record of designing effective learning materials

• History of successful collaboration with cross-functional teams

• HTML/CSS experience a plus
  
  Benefits:

• Health, dental, and vision insurance

• 401k

• Wellness reimbursement

• Take what you need vacation policy

• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $75,000 - $90,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.