Learning Content Specialist

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. 

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

We're looking for a Learning Content Specialist with willingness to explore content creation in multiple formats as part of our customer education program. In a role with a blend of responsibilities across multiple teams, you'll collaborate on our Academy and Help Center to build the content our customers use to learn while working closely with our Senior Technical Writer. This position offers a chance to expand and fine-tune your content design skills and put them to work in helping users adopt Ironclad successfully.

What You Will Be Doing:

• Design engaging learning materials, including videos, help articles, and live training sessions. Craft clear, written instructional materials for end-users, incorporating instructional design best practices.

• Ensure Academy and Help Center content is regularly maintained and updated. Work collaboratively with related teams to give feedback, troubleshoot and address issues within enablement systems.

• Coordinate with cross-functional teams to align educational content to product updates, working in partnership with the Senior Technical Writer to maintain consistency in tone and quality. Collaborate with subject matter experts for content accuracy and relevance. Facilitate communication between the Academy and Help Center teams to synchronize content creation efforts.

• Apply existing or drafted content for a …