Learner Support Manager (Contract)

Contract: This is a short-term contract role from mid-September 2024 to January 2025. Full time (40 hours per week) or part time considered. Flexible working hours available.

Location: The role is fully online, with some in-person training and/or offsite days - these could be at any of our hubs (London, Birmingham, Manchester or Leeds).

Salary: £30,600 pro-rated

ABOUT YOU

You are passionate about our mission. You have a range of strategies in your toolkit to support learners from disadvantaged backgrounds to make exceptional progress, and you’re excited about using your skills to make an impact. You have experience working in formal education settings, helping learners with pastoral support, and to set, track and achieve goals for themselves

You are able to manage multiple competing priorities whilst always staying focussed on your overarching goals.

You are resourceful. You know how to find things, solve things, answer questions, reach people

You have sound judgement. When faced with a difficult situation, you react calmly, appropriately, and help to move the situation forward.

You are an excellent communicator. You can connect with a range of people, from learners to instructors, colleagues and employers.

You recognise the importance of what we are trying to achieve, long term, and see your role in that. 

RESPONSIBILITIES

Bootcamp: Learner support & Programme management

Learner support

• Build warm, supportive and professional relationships with learners in assigned cohorts, and ensure that the classroom environment embodies Generation’s values of learning
• Ensure clear support and interventions are in place to address cases where learners’ attendance fallsbelow expectations
• Ensure clear support plans and interventions are in place to address cases where engagement (cameras/participation) is below expectations
• Collaborate with learners to set goals around their progress in the bootcamp, and ensure clear support plans and interventions are in place where needed
• Liaise with Senior staff to effectively deal with learner escalations related to conduct, attendance & learning, according to Generation's policies
• Manage the mock interview process for assigned cohorts, including hosting the online event and ensuring all learners receive high quality feedback 
• Lead some whole class sessions, including community, and Employability Essential sessions
• Provide feedback for all learners on their first CV drafts, and signpost learners who need differentiated employability support to the Employability Coach team.

Programme Management

• Review progress of learners weekly (through: data review, including: learner feedback, attendance and assessment data, as well as lesson observations and feedback about learners from cohort staff). Make plans for additional intervention and support for learners as needed 
• Contribute to the weekly cohort meeting, in collaboration with the instructor. Ensure that there are action-plans in place where required to support learners, and to uphold our on-programme KPIs (course completion, learner satisfaction, learning outcomes)
• Liaise with other Generation teams to facilitate smooth running of cohort delivery
• Provide clear handover to the Placement Phase colleagues on learner progress and behaviour in their assigned cohorts, so that they can best support learners as they move into that phase

Development 

• Participate in observations and coaching practice to continually improve practice so that all learners make expected progress
• Contribute to a community of practice for the Learner Support team, providing opportunities for collaboration, learning and sharing of best practices

ABOUT GENERATION

Generation's mission is to train, coach and support people into life-changing careers that would otherwise be inaccessible to them.

We are a UK registered charity, founded by McKinsey and Company, delivering tailored programmes to recruit, train and place unemployed people into work. Through our unique approach, we also solve a wide range of employer challenges—skilled talent shortages, poor job performance, lack of diversity, and high turnover.

Generation launched globally in 2015, and has grown quickly to become the world’s largest demand-led employment initiative. We have placed over 80,000 people into roles, working with over 4,000 employer partners to date across 16 countries and 26 professions.

Generation UK&I is currently running training to employment programmes in the West Midlands, London, Manchester, Dublin, Leeds and Scotland. We run a range of tech bootcamps, as well as programmes supporting people into healthcare and the Green sector.

By joining Generation UK&I now, you will become part of an organisation which is determined to play its part in addressing challenges for people in the UK and Ireland over the coming months and years.

Find out more at www.generation.org

You can also learn more about our culture, directly from our incredible people - What is it like to work at Generation?

Generation acknowledges the duty of care to safeguard, protect, and promote the welfare of staff and learners and is committed to ensuring safeguarding practice reflects statutory responsibilities, and government guidance and complies with best practice.

All our staff in the UK are required to undergo a DBS check.

Requirements

• Positive, solutions-oriented attitude, drive for excellence and ability to be a team player
• Strong communication and interpersonal skills; has the ability to build and grow relationships with a range of different stakeholders, including: instructors, learners, colleagues from different Generation teams, and employers
• 3+ years of experience working in an education setting, including serving learners from disadvantaged communities, including working with learners 1-1 and in whole-class settings
• Experience of supporting learners with Special Education Needs & Disabilities (SEND) to make progress
• Knowledge of current trends in adult learning, coaching, programme delivery

Benefits

At Generation, we're changing the lives of many individuals, and that in itself gets us out of bed! Here are a few other benefits you'll experience working with the UK team:

• Purpose and social impact in the heart of your work
• Opportunity to make your mark - you'll have a lot of autonomy to bring the Generation blueprint to life in a way that makes sense for your region
• Opportunity to get involved with a range of activities and varied projects - we're a small team, so there are lots of opportunities to get involved in projects across the whole organisation
• We offer flexible and remote working to accommodate everyone's preferred working pattern/preferences and unique needs
• WFH set up offer of support of £300 to help you make your working-from-home setup comfortable and efficient

A fair chance

Every role at Generation is open to applications from all sections of society. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other aspect that makes you, well, you.

We believe that the more diverse we are the better we become. More than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. We go further together. It’s this philosophy that drives us towards our mission. We open our doors to those who share this mindset.

We are particularly interested in hearing from candidates from marginalised groups. We will assess applications on a rolling basis and close this posting as soon as we have found the right candidate. We look forward to hearing from you.